Case Manager Generalist

SUMMARY

This position works as part of an Assertive Community Team that provides care and treatment for clients that are experiencing significant mental health/psychiatric symptoms, who are demonstrating significant functional impairments, and who may have co-occurring chemical dependency and or personality disorder. The Practitioner is viewed as a primary agent of hope and change and is required to work in full partnership with the client in his/her recovery process. The practitioner has a two focused level of responsibility: first, for the care, welfare, treatment, and safety of the clients as individuals and secondly, for the facilitation of a work and a treatment culture that promotes trans-disciplinary team work, professionalism, cultural competency, and adherence to best practice principles and interventions. The Practitioner has responsibility for client specific and program outcomes. Primary duties include assessment, crisis assessment and management, planning, individual counseling, skills teaching, group work, case management, household management, financial eligibility assistance, and on-call.

ESSENTIAL JOB FUNCTIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.  

• Conducts over-all rehabilitation goal planning which may include living, learning, working, social and spiritual environments.

• Conducts assessments: mental health status review, suicidal, vulnerable adult & immediate needs, functional, living skill, resource, chemical dependency and vocational/employment.

• Interprets and summarizes findings with recommended treatment/rehabilitative activities and goals.

• Develops and monitors the individual treatment/rehabilitative plan.

• Implements the treatment/rehabilitative activities and strategies.

• Prevents crisis at the lowest level of escalation.

• Manages and over-sees client financial needs, living arrangement services, and monitors medication.

• Facilitates transition and recovery support services.

• Provides staff and client consultation when on-call.

• Facilitates and monitors the civil commitment process.

• Adheres to Data Privacy Practices/HIPPA.

• Communicates, receives, and writes information clearly and accurately.

• Reads and interprets clinical assessments and findings.

• Writes crisis/treatment/behavioral plans with differential goals and objectives.

• Writes progress notes, summaries, and discharges.

• Monitors and records medication administration activities.

• Provides objective verbal and written critical incident analysis.

• Documents essential activities related to licensure, welfare and safety.

• Maintains service standards.

• Achieves client specific and program outcomes.

• Participates in the 360-degree performance evaluation process.

• Increases knowledge and skills based on client and program needs.

• Teaches others.

• Seeks supervisory over-sight and personal growth.

• Performs other related duties and activities as required

SUPERVISORY RESPONSIBILITIES

• None

Minimum Knowledge and Skills required for the Job

The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.

Education and Experience: 

• Holds a bachelor's degree in one of the behavioral sciences or related fields from an accredited college or university and has at least 4,000 hours of supervised experience in the delivery of services to persons with mental illness; or holds a graduate degree in one of the behavioral sciences or related fields and has at least 2,000 post BA hours of supervised experience in the delivery of services to persons with mental illness

Certificates, Licenses, and Registrations:

• This position requires only that license which may be required based on education and standards determined by educational/degree guidelines. All Practitioners are supported in gaining certification as a Certified Psychiatric Rehabilitation Practitioner. The agency encourages staff to seek license at the highest standard permitted by his/her education and experience.

Other Skills and Abilities:

• The Mental Health Practitioner/Case Manager must be able to problem-solve in a creative and independent fashion. Treatment interventions require that resolution must be sought that promotes the safety, welfare, care, and treatment of the client(s). The Practitioner must be able to intervene in a crisis in a calm, controlled, and effective manner. On-call responsibilities require assessment and problem resolution

• The Mental Health Practitioner/Case Manager has authorization to act in accordance with agency policy and procedures and within the scope of the job description. Law requires clinical supervision and clinical over-sight. A Practitioner should seek appropriate levels of supervisory input as the need arises. The Practitioner reports to the Clinical Director. The Clinical Director determines performance competency jointly with the Administrator and with input from peers and clients.

• Upon hire this position requires demonstration of the ability to conduct functional assessments, develop treatment plans, provide crisis and behavioral management, provide goal directed individual counseling, facilitate groups, teach skills, provide case management, problem-solve, and communicate effectively, orally, and in writing. This position requires teamwork and the ability to work alone.

• This position requires demonstration through training and testing within a designated time frame of the following core competency areas: First Aide/CPR, Data Privacy (HIPPA), Non-Violent Crisis Intervention, Medication Monitoring/Administration, Principles and Techniques of Psychiatric Rehabilitation (including Over-All Rehabilitation Goal Setting, Functional Assessment, Skills Teaching and Programming), Empathy/Motivational Training, Working with Persons Experiencing Mania, Hallucinations, and Delusions, and Relapse Prevention Planning.

• As an Assertive Community Treatment service, the inter-disciplinary team offers evidence-based treatment and best practices in several areas. This may result in the Clinical Director's need to balance the skills and expertise of the staff; and thus, when seeking a new hire or in providing training, the Practitioner may be required to have a specialized area of knowledge, skill and or licensure. If one or more of the following is checked, it means that this job description requires you to be a primary resource in client planning, interventions and outcomes in that area:
  • Family Psycho-education
  • Integrated Dual Disorder Treatment
  • Supportive Employment
  • Dialectical Behavior Therapy
  • Illness Management and Recovery
  • Civil Commitment
  • Psychiatric Rehabilitation
  • Cognitive Behavior Therapy

• Conducts self in a professional and ethical manner in all work-related functions.

• Demonstrates productive individual teamwork behaviors.

• This position involves the majority of work to be done in the community. The Practitioner is required to have a well-maintained car with current car insurance, a safe driving record, and valid driver's license. The employee must also maintain a clear criminal background study check (Rule 11), and sexual conduct questionnaire (MN Statute 148A). The Practitioner rotates on-call for emergency consultation and must be able to return to work on short notice as needed.

Other Requirements:

• 75-100% Travel
• This position involves the majority of work to be done in the community. The Practitioner is required to have a well-maintained car with current car insurance, a safe driving record, and valid driver's license. The employee must also maintain a clear criminal background study check (Rule 11), and sexual conduct questionnaire (MN Statute 148A). The Practitioner rotates on-call for emergency consultation and must be able to return to work on short notice as needed.

Physical Requirements:

• Medium Work.  Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

WHY Join Us?

• Full, Part-time, and as Needed schedules available.
• Full compensation/benefits package for full-time employees
• 401(k) with company match
• Paid time off and holiday pay
• Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers.
• Enjoy job security with nationwide career development and advancement opportunities.

Pay Range: $65,000-$67,000