Driver Service Technician

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven Bulk Propane Driver and Technician to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!

Why Join Pinnacle Propane? 

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy: 

• Great Benefits: Including medical, vision, and dental insurance, among others.
• Life Insurance: Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan: Employer contributions to help you save for the future.

Job Summary:

The Driver/Service Tech is a hybrid field role responsible for both the safe, efficient delivery of propane and the installation, maintenance, and repair of propane tanks, systems, and appliances for residential and commercial customers. This role combines the core duties of a Bulk Driver and a Service Technician into a single position, delivering propane via bobtail truck while also setting, repairing, and maintaining tanks and cylinders, troubleshooting propane systems, and performing leak tests and gas checks at customer sites. The Driver/Service Tech is often the face of Pinnacle Propane to customers and is expected to maintain a professional image, provide superior customer service, and fully comply with DOT, HSSE, and propane safety regulations. The ideal candidate is safety-conscious, mechanically capable, comfortable working independently in the field, and willing to work a flexible schedule that may include after-hours and emergency call-outs. For example, this position may be 50% driver and 50% Service Tech. 

Essential Job Functions

• Install, set, inspect, maintain, troubleshoot, repair, and remove propane tanks, cylinders, regulators, piping, and related propane equipment. 
• Install underground and aboveground propane service lines for residential, commercial, agricultural, and industrial customers in accordance with NFPA 54, NFPA 58, DOT, and state and local regulations. 
• Perform gas leak tests, pressure tests, gas system checks, and safety inspections before placing propane systems into service. 
• Diagnose and repair propane appliances and equipment, including water heaters, furnaces, fireplaces, cooktops, dryers, generators, pool heaters, and other propane-fueled equipment. 
• Install, replace, adjust, and convert propane appliances and regulators as required. 
• Perform preventative maintenance and scheduled inspections on customer propane systems. 
• Ensure all installations and repairs meet company quality standards and applicable federal, state, and local codes. 
• Respond to emergency service calls involving gas leaks, no-gas conditions, equipment failures, and other customer emergencies while following established safety procedures. 
• Safely operate vehicles, cranes, compressors, trenching equipment, power tools, and other equipment required to perform service work. 
• Complete required vehicle inspections, including daily pre-trip and post-trip inspections, and report mechanical issues promptly. 
• Maintain company vehicles, tools, testing equipment, and inventory in a clean, organized, and serviceable condition. 
• Safely load and deliver propane via bobtail truck to residential and commercial locations, meeting delivery window time frames and dependability expectations.
• Fill empty customer tanks of all sizes by pulling the hose from the truck to the tank location (Customer tanks may be located indoors or outdoors)
• Perform all truck maintenance daily, verify all safety supplies are on the truck, keep inside and outside of the truck clean and orderly, and notify managers of any issues that need to be fixed.
• Verify customer tank levels, capacity, and system integrity before and after delivery, ensuring accurate fills and preventing overfill situations 
• Operate metering and ticketing systems to accurately record delivered gallons and capture customer signatures or confirmations when required 
• Identify and respond to propane leaks, system irregularities, or safety hazards, including executing emergency shutdown procedures when necessary 
• Maintain compliance with Hazmat regulations, including proper placarding, shipping papers, and emergency response information while in transit 
• Navigate delivery routes efficiently using routing systems or dispatch instructions, making real-time adjustments for weather, traffic, or customer needs 
• Accurately complete electronic work orders, installation records, leak check documentation, compliance forms, and customer service reports using company technology. 
• Educate customers on safe propane usage, appliance operation, emergency procedures, and system maintenance. 
• Maintain professional and courteous communication while delivering exceptional customer service. 
• Follow all company safety policies, OSHA requirements, DOT regulations, and applicable industry standards. 
• Participate in after-hours emergency response and rotating on-call schedules as required. 
• Promptly communicate safety concerns, customer issues, equipment deficiencies, and operational concerns to management. 
• Safely lift, carry, push, pull, and maneuver propane equipment, cylinders, tools, and materials weighing up to 75 pounds, with occasional team lifting for heavier items. 
• Perform other duties as assigned to support business operations. 

Basic Qualifications

Required

• High school diploma or GED preferred. 
• Minimum one (1) year of propane service, HVAC, plumbing, mechanical, utility, or related field experience preferred. 
• Valid driver's license with an acceptable driving record. 
• Class B Commercial Driver's License (CDL) with Tanker Endorsement or the ability to obtain within company-established timeframes. 
• Hazmat Endorsement or ability to obtain within company-established timeframes. 
• Ability to obtain and maintain a DOT Medical Examiner's Certificate. 
• Ability to pass all DOT drug and alcohol testing requirements. 
• Ability to pass all state exams and certifications required for driving, hazmat, and service technician.
• Ability to read, write, speak, and understand English sufficiently to perform job duties safely. 
• Ability to read and interpret installation manuals, piping diagrams, technical specifications, safety procedures, and regulatory requirements. 
• Working knowledge of propane equipment, regulators, piping systems, appliances, combustion systems, and pressure testing procedures preferred. 
• Ability to safely work independently with minimal supervision while exercising sound judgment. 
• Strong troubleshooting and mechanical aptitude. 
• Basic computer and mobile device skills for electronic documentation and work order completion. 
• Excellent customer service and communication skills. 

Physical Requirements

• Frequently lift, carry, push, and pull up to 75 pounds. 
• Frequently bend, kneel, crouch, crawl, climb ladders, and work in confined spaces. 
• Ability to dig trenches, install underground service lines, and perform physically demanding outdoor work. 
• Ability to work at varying heights using ladders and elevated work platforms. 
• Ability to work outdoors in all weather conditions, including extreme heat, cold, rain, snow, wind, and uneven terrain. 
• Ability to work around propane, flammable gases, heavy equipment, and moving vehicles while maintaining constant awareness of safety hazards. 
• Ability to wear required Personal Protective Equipment (PPE), including flame-resistant clothing, safety glasses, gloves, hard hats, hearing protection, and respiratory protection when required. 

Knowledge, Skills, and Abilities

• Strong commitment to safety and regulatory compliance. 
• Knowledge of NFPA 54 and NFPA 58 standards is preferred. 
• Knowledge of DOT and OSHA regulations applicable to propane operations. 
• Strong diagnostic and troubleshooting skills. 
• Ability to prioritize work and manage multiple service calls efficiently. 
• Ability to communicate effectively with customers, coworkers, dispatchers, and supervisors. 
• Dependable, self-motivated, and team-oriented. 
• Demonstrates professionalism, integrity, and a positive attitude.

DISCLAIMER

This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may be modified based on business needs and organizational requirements.

EEO Statement

Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law.

Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster.

Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com.

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.