Animal & Client Care Associate, Mandarin or Cantonese (Part Time)

Description

About the Role

Animal and Client Care Associates (ACCA) are responsible for facilitating the animal adoption process by matching potential adopters with the best possible new companion. Excellent customer service is mandatory. During the adoption process, ACCAs will coach clients on medical and behavioral information, basic animal behavior and training, provide resources, and take the clients through meeting their new animal companions. ACCAs are also required to follow all human and animal health and safety protocols, participate in routine trainings, and process and record financial transactions. All Adoptions employees will become Fear Free certified and will follow appropriate animal handling when practicing basic animal husbandry.

This is a part time position for shifts on Fridays, Saturdays and/or Sundays.

Responsibilities

• Provides compassionate and responsive service to clients and their animals, including communicating with Cantonese-speaking clients when needed to facilitate appointments, answer questions, provide information, and support a positive client experience.
• Actively practice and promote the Society’s mission
• Advocate for shelter residents and the humane treatment of all animals
• Provide quality customer service to clients, volunteers, and staff
• Facilitate client/animal interactions during adoption appointments
• Interpret and relay medical evaluations and behavioral assessments of dogs and cats
• Promote the use of the SF SPCA Hospital
• Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the organization
• Actively promote donation and giving opportunities as appropriate
• Promote and participate in Society programs, services, and special events
• Maintain positive relationships with coworkers
• Participate in staff meetings and stay up to date on departmental and organization-wide trainings
• Practice discretion with confidential information
• Respond to emails and phone calls promptly and courteously
• Maintain appropriate hygiene and wear the staff uniform at all times
• Follow established cleaning and disease prevention protocols to clean, disinfect and maintain shelter condos, kennels, cages, and general areas
• Monitor and track the health and behavior of the animals and immediately report abnormalities, progress, or needs
• Ensure all shelter animals are properly housed and cared for within the guidelines of the Five Freedoms of Animal Welfare, and that only Fear Free and positive reinforcement training methods are employed
• Complete necessary forms and data entry to process adoptions of animals
• Complete timely data entry tasks, and ensure data integrity, using both paper and computer-based filing systems

Requirements

• High school diploma or equivalent
• CA Driver’s License and insurable driving record preferred
• Mandarin or Cantonese fluency is required. This position will occasionally provide direct client support in Mandarin or Cantonese, including answering questions, providing information, and helping clients navigate our services. 
• Client service experience
• Prepared to work a very physically and socially demanding job
• Comfortable handling dogs/cats of all sizes and breeds
• Available to work weekends, evenings, holiday shifts, and overtime as needed
• Commitment to the mission, values, goals, and success of the San Francisco SPCA
• Be highly motivated, flexible, patient, and service-oriented while maintaining a professional manner with the public at all times
• Act as a team player, practicing great communication and multitasking
• Compassion for people with a willingness to work with the needs of a diverse clientele
• Willingness to accommodate animals in the work place
• Strong animal handling experience preferred
• Knowledge of animal psychology/science is helpful
• Computer skills in a Windows environment required

Salary & Benefits:

The staring hourly wage for this position is $25 per hour. Regular, part-time positions over 20 hours/week are eligible for a benefits package that is adjusted based on their total hours. Part-time under 20 hours a week, Relief, Temporary, and Seasonal positions are eligible for only those benefits provided by law. All positions are eligible for discounts on veterinary care at our SF SPCA Veterinary Hospital and Spay/Neuter Clinic at Mission Campus.