Project Manager

Project Manager

Location: Southfield, MI
Job Type: Full-Time | 100% On-Site
Reports To: Director of Operations / VP of Operations

IMPORTANT: This is a 100% on-site position based in Southfield, Michigan. This role is not remote or hybrid. Candidates seeking remote or hybrid employment will not be considered.

Position Summary

EPIC Health is seeking a highly organized, relationship-driven Project Manager to lead cross-functional projects while building and maintaining strong relationships with physicians, providers, practice leaders, and internal stakeholders.

This role requires a unique combination of project management expertise and physician relations, provider relations, business development, or sales experience. The successful candidate will be equally comfortable developing and managing a detailed project plan, meeting directly with physicians and practice leaders, building relationships, resolving concerns, and driving initiatives forward.

The Project Manager will coordinate projects across Operations, Clinical, IT, HR, Finance, Revenue Cycle, Marketing, and other departments to ensure initiatives are delivered on time, within scope, and aligned with organizational priorities.

This is a highly visible, hands-on position requiring an individual who can establish credibility with physicians and operational leaders, manage multiple priorities, hold teams accountable, identify risks before they become issues, and turn strategic initiatives into completed results.

This position requires a consistent physical presence on-site and regular face-to-face interaction with physicians, providers, leadership, and operational teams.

What You'll Do

Project Management & Execution

• Manage multiple projects simultaneously from initiation and planning through implementation, stabilization, and completion.
• Develop comprehensive project plans, timelines, milestones, deliverables, implementation schedules, and success measures.
• Establish project priorities, owners, dependencies, responsibilities, and deadlines.
• Drive projects forward and ensure stakeholders complete assigned deliverables within established timelines.
• Monitor project progress and proactively identify risks, delays, resource constraints, and operational barriers.
• Develop and coordinate solutions to keep projects on track.
• Maintain project documentation, status reports, action-item trackers, implementation plans, and other project-management tools.
• Facilitate project meetings and ensure decisions, commitments, and action items are clearly documented and followed through to completion.
• Provide leadership with timely visibility into project performance, risks, and outcomes.

Physician & Provider Relations

• Develop and maintain strong, professional relationships with physicians, APPs, practice leaders, and other clinical stakeholders.
• Serve as a key liaison between physicians, clinical teams, operational leadership, and corporate departments.
• Meet directly with physicians and practice leaders to understand needs, identify concerns, communicate organizational initiatives, and facilitate solutions.
• Build physician and provider engagement around new programs, operational initiatives, technologies, workflows, and organizational priorities.
• Use strong relationship-management and consultative skills to gain stakeholder alignment and support.
• Proactively identify physician or provider concerns that could impact project implementation, engagement, or operational performance.
• Coordinate appropriate internal resources to address concerns and maintain strong provider relationships.
• Support physician onboarding, practice integration, organizational growth initiatives, and other provider-facing projects as assigned.

Relationship Management & Business Development

• Apply relationship-building, business development, account management, or sales experience to strengthen engagement with physicians and practice stakeholders.
• Establish credibility and trusted relationships with key stakeholders.
• Effectively communicate the value and operational impact of new programs, services, technologies, and organizational initiatives.
• Identify opportunities to strengthen physician engagement and expand participation in organizational programs and services.
• Navigate objections, competing priorities, and resistance to change while maintaining productive professional relationships.
• Partner with Operations and leadership on physician-facing initiatives associated with organizational growth, practice integration, and new opportunities.

Cross-Functional Leadership

• Coordinate teams across Operations, Clinical, IT, HR, Finance, Revenue Cycle, Marketing, and other departments.
• Serve as the central point of coordination for assigned projects.
• Clearly communicate expectations, deadlines, changes, responsibilities, and project status to stakeholders.
• Build accountability across teams without relying on direct supervisory authority.
• Provide real-time visibility into project progress by continuously updating stakeholders on milestones, risks, decisions, and changes.
• Escalate significant risks, delays, and unresolved issues to leadership with recommended solutions.
• Build effective working relationships across clinical, operational, and administrative teams.

Implementation & Process Improvement

• Lead the implementation of new processes, systems, technologies, services, and operational initiatives.
• Translate business and clinical needs into actionable project requirements and implementation plans.
• Support pilots, testing, workflow validation, training, implementation, and organization-wide rollouts.
• Identify opportunities to improve efficiency, reduce costs, standardize processes, and improve the physician and patient experience.
• Gather feedback from physicians, providers, employees, and other end users and coordinate appropriate post-implementation adjustments.
• Support change-management initiatives and ensure stakeholders are prepared for new processes, systems, and technologies.
• Assist with new practice, provider, and operational integrations as assigned.

Reporting & Performance

• Track project performance against established goals, timelines, deliverables, and KPIs.
• Prepare concise project updates and executive-level reporting.
• Analyze project data to identify trends, risks, barriers, and opportunities.
• Track physician/provider engagement and project adoption when applicable.
• Conduct post-project reviews and document lessons learned, outcomes, and best practices.
• Recommend corrective actions when projects or initiatives are not meeting established expectations.

What You Bring

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, Project Management, Marketing, Communications, Information Systems, or a related field; equivalent relevant experience may be considered.
• 3+ years of project management, project coordination, implementation, or related experience.
• Experience in physician relations, provider relations, healthcare business development, medical sales, account management, or another relationship-driven role involving physicians or healthcare professionals.
• Demonstrated ability to develop and maintain strong professional relationships with physicians, providers, executives, and operational leaders.
• Experience managing multiple projects, priorities, deadlines, and stakeholders simultaneously.
• Strong organizational and time-management skills.
• Excellent written, verbal, interpersonal, negotiation, and presentation skills.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Demonstrated ability to influence stakeholders and drive accountability without direct supervisory authority.
• Ability to professionally navigate objections, competing priorities, and difficult conversations.
• Proficiency with Microsoft Office, particularly Excel, PowerPoint, Outlook, and Teams.
• Ability to work independently, take initiative, and operate effectively in a fast-paced, growth-oriented environment.
• Ability and willingness to work on-site in Southfield, Michigan on a full-time basis.

Preferred Qualifications

• Experience working directly with physicians, APPs, medical practices, or healthcare executives.
• Experience in physician relations, provider recruitment, healthcare sales, pharmaceutical/medical sales, healthcare business development, or healthcare account management.
• Experience in ambulatory care, physician practice operations, healthcare operations, or a medical group environment.
• Experience supporting practice acquisitions, integrations, new-site openings, or provider onboarding.
• Experience implementing technology, software, EHR, or workflow solutions.
• Familiarity with Agile, Scrum, Lean, Six Sigma, or other process-improvement methodologies.
• Experience with project-management platforms such as Smartsheet, Microsoft Project, Asana, Monday.com, or similar tools.
• PMP, CAPM, Lean Six Sigma, or other relevant project-management certification.

Skills & Competencies

Relationship Building: You establish credibility quickly and build trusted relationships with physicians, providers, executives, and operational teams.

Execution: You turn plans into action and consistently move projects from concept through implementation and completion.

Influence: You know how to gain stakeholder buy-in and move initiatives forward even when you do not have direct authority over the people involved.

Accountability: You hold yourself and project stakeholders accountable for commitments, deliverables, and deadlines.

Physician Engagement: You understand how to communicate professionally with physicians and providers, identify their needs and concerns, and develop practical solutions.

Business Development Mindset: You recognize opportunities, communicate value effectively, build relationships, and understand how strong physician partnerships contribute to organizational growth.

Problem Solving: You identify root causes and develop practical, scalable solutions rather than simply escalating problems.

Communication: You communicate effectively with physicians, frontline employees, managers, executives, and technical teams.

Adaptability: You are comfortable working in a fast-paced environment where priorities may change quickly.

Collaboration: You build productive relationships across departments and can bring multiple stakeholders together around a common objective.

Attention to Detail: You manage the details, deadlines, and follow-up required for successful execution without losing sight of the larger organizational objective.

On-Site Work Requirement

This position is designed as an on-site, relationship-driven role. The Project Manager is expected to work directly with physicians, providers, leadership, and operational teams and must be available for in-person meetings, project implementations, problem-solving, and other business needs.

This is not a remote or hybrid position. Candidates seeking remote or hybrid employment will not be considered for this role.

Travel to other EPIC Health locations may be required based on project and operational needs.

Why Join EPIC Health?

At EPIC Health, we're transforming healthcare through innovation, collaboration, and a relentless focus on improving the communities we serve. As a Project Manager, you'll have the opportunity to work directly with physicians, providers, and organizational leaders while managing high-impact initiatives that improve how healthcare is delivered.

What We Offer

• Competitive compensation
• Comprehensive Medical, Dental, and Vision benefits
• 401(k) Retirement Plan
• Paid Time Off and Paid Holidays
• Professional development and career growth opportunities
• Collaborative, mission-driven culture
• Direct exposure to physicians and organizational leadership
• Opportunity to lead high-impact projects across the organization

Ready to Make an Impact?

Apply today and join EPIC Health in building stronger physician partnerships and better, more efficient healthcare operations.

Visit www.epichs.org to learn more about EPIC Health.

Background checks are required for this role.