Sales Associate - White House Black Market

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. 

POSITION OBJECTIVE:

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Drive for Results

•      Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.

•      Maintains knowledge of current sales and promotions; maintains pricing and visual standards.

•      Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.

•      Participates in visual directives including monthly store sets and zone maintenance. 

Customer Experience

•      Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.

•      Ensures prompt resolution of customer concerns.

•      Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.

•      Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.

•      Signs up clients for reward program.

•      Builds and maintains a solid customer following through clienteling and wardrobing.

•      Knows current product fit and style assortment offerings in store and on line.

•      Maintains consistent client communication through utilization of customer book.

Operational Excellence

•      Supports replenishment activities that keep the store full and abundant.

•      Assists with locate fulfillment.

•      Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.

•      Assist with boutique cleanliness and organization

Teamwork and Growth

•      Promotes an inclusive, collaborative approach to problem solving.

•      Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned.

This position may be found in multiple brands.  Some duties may vary from brand to brand.

QUALIFICATIONS:

·         High School diploma or equivalent

·         Retail or sales experience preferred

·         Must be 16 years of age or older

·         Excellent communication skills

·         Excellent customer service skills

·         Able to learn or adapt to technology provided by the company

·         Strong organizational skills and ability to multi-task in a fast-paced environment

·         Able to communicate with customers, Associates, and Management

·         Regular attendance is essential to this position to ensure adequate coverage to meet company objectives.  Ability to work a flexible work schedule, including nights, weekends, and holidays is required

PHYSICAL REQUIREMENTS:

·         Constant Walking/Standing- 67-100% of 8-hour shift

·         Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift

·         Frequent Climbing- 34%-66% of 8-hour shift