Territory Manager

Overview

The Sr. Territory Manager has responsibility of an assigned service territory with direct supervision of a minimum of five (5) routes. Responsible for Territory and Market Center (MC) service results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits. --60% of the time managing and executing processes for assigned Territory & Route Performance --40% of time spent managing, coaching, and developing Territory Manager’s and overall Service Performance

Responsibilities/Essential Functions

• Effectively evaluate, coach and develop service personnel, included but not limited to: assigned territory route personnel & Territory Managers (TMs)
• Sets clear expectations for customer service and leads by example
• Manages day to day activities of Customer Service Program(s) for Service Department
• Ensure compliance with customer visitation program: Personal visits & Territory Manager visits each quarter to evaluate execution of S.T.O.P. and review growth and service opportunities for your assigned routes
• Ensure service requests are responded to and resolved in a timely manner
• Coordinate collections for accounts receivable with their assigned routes & TMs
• Ensures compliance with route performance meetings (RPMs): personal RPMs with assigned routes & TMs RPMs with their routes once per week to review trend performance, coach, and identify opportunities for improvement.
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
• Recruit, select and hire route sales employees
• Analyze reports and initiate proper corrective actions for unacceptable trends
• Collaborate and coordinate Together-in-Growth (TIG) opportunity and TIG days between Sales Manager, Account Executives, Territory Managers and Route Sales Representatives
• Coordinate and direct assistance in the new account installations as directed by General Manager
• Complete one on one meeting with each Territory Manager once per week to review trend performance, coach and identify opportunities for improvement.
• Deliver and participate in training to ensure customer retention and service goals are met
• Conduct performance evaluations for Territory Managers providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives.
• Ensure Territory Managers protect and manage merchandise control processes
• Promote and sustain a safety culture
• Investigates and reports on all accidents or incidents, within 24 hours of notification
• Maintain high moral character and business ethics that coincide with Vestis Corporate Standards for business conduct
• Directly resolve or elicit expertise of company staff personnel in resolution of all matters pertaining to the profitable, safe, and efficient operation of the Market Center.
• Maintain compliance with all federal, state and local laws and regulations that affect Market Center. Comply with federal regulations and company safety policies and practices to promote safety awareness in the Market Centers.

Knowledge/Skills/Abilities

• Considerable knowledge of financial information relating to profit and loss sales and capital expenses.
• Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
• Considerable negotiation skills.
• Computer proficiency.
• Exposure to sales function preferred.
• Strong operations management background.
• Considerable skills in management, human relations, and communication.

Working Environment/Safety Requirements

• Majority of time will be driving your own vehicle to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).
• Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.
• Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.
• Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.

Experience/Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Production management and customer service experience.
• Profit and loss responsibility.
• Significant customer interface and service responsibilities.
• Production planning, maintenance, or warehouse operations preferred.

License Requirements/Certifications

• Must be DOT-certified
• Driver’s license
• Automobile insurance on personal vehicle