Hotel Housekeeping Floor Supervisor

Summary of Functions

Ensures that all guest rooms are being cleaned according to Northern Quest Resort and Casino standards.  Assists during the course of the day in maintaining the flow of production of rooms being cleaned and released to the Front Desk. Directly responsible for coordination of all Room Attendants within the Hotel Housekeeping Department.  

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures. 
• Arrive early enough to facilitate a smooth transition from previous shift. 
• At the beginning of the shift, familiarize self with the following: 
• Room situation in the hotel 
• Staffing for the day’s arrival/departures 
• VIP arrivals and departures 
• Hold pre-shift meetings daily and discuss: 
• Group arrivals and departures 
• Training topic 
• Four Diamond Service Standards 
• The day’s activities 
• Thoroughly inspects all guestrooms and other areas of the resort for compliance to set standards for cleanliness and repair. Reports and follows up on non-standard conditions. 
• Ensures all Guest Room Attendants follow established policy and procedures. 
• Assist the Training Supervisor with training needs of Guest Room Attendants. 
• Oversee all Guest Room Attendants carts and storage areas, ensures that the condition of both are clean according to standards. 
• Maintains a positive and upbeat attitude being highly “in tune” to guest question and needs. Works to ensure that special requests of guests are properly handled.  
• Reports any unusual activities. 
• Reports with accuracy the status of rooms assigned. Checks all vacant rooms at the start of shift. At the end of the shift ensures that all rooms in section have been completed and status updated in the Property Management System. 
• Maintain record within the department of special projects completed (general/deep cleaning, carpet spotting, wall washing, drapery cleaning, mattress flipping, etc.) 
• Required to submit written reports on the condition of rooms and Guest Room Attendant performance. 
• Communicate to Executive Resort Housekeeping Manager and Resort Housekeeping Manager situations that require disciplinary actions, with application to Guest Room Attendants. 
• Ability to deal with under pressure situations in all aspects of the Resort Housekeeping area.  
• Handle complaints and refers unresolved issues to immediate supervisor. 
• Accurately completes required paperwork and maintain logs. 
• Maintains a high level of professionalism, teamwork, and competence in the staff.  Accomplishes this responsibility by establishing and monitoring standards of job performance and a professional development plan for each member of the team. 
• Maintain four star/four diamond service standards. 
• Monitor, maintains and orders necessary supplies. 
• Ability to act as a Guest Room Attendant when needed. 
• Available and willing to work any changes in hours deemed necessary for Business Levels. 
• Responsible for maintaining a consistent attendance record. 
• Be knowledgeable of all emergency procedures and the role the Resort Housekeeping plays in those situations. 
• Ensure guest confidentiality standards are followed. 
• Ensure control/protection of company assets. 
• May be required to be a panelist for the Internal Review Hearings. 
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. 
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. 

Supervisory Responsibilities

Supervise 10-15 Team Members.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include training employees, planning, assigning, and directing work; appraisal performance; rewarding and disciplining employees; addressing complaints and resolving problems. Other

• Responsible for maintaining good attendance.
• This job description does not list all duties of this position. You may be instructed by management to perform other duties as assigned.

Experience

• One year Hotel Housekeeping experience in a 150+ room hotel. 
• Six to twelve months Housekeeping supervisory experience. 
• Experience in a four star/four diamond hotel preferred. 
• Direct experience in an organizational development role strongly preferred. 

Skills & Abilities

• Must be computer literate with working knowledge of Microsoft programs and other computer software. 
• Ability to work with mathematical concepts such as probability, fractions, percentages and ratios to practical solutions. 
• Ability to establish procedures for the effective implementation of the Director of House Operation’s directives.   Prepare complex reports, correspondence, charts, layouts, forms, handbooks, memoranda and other information and instructions. 
• Ability to analyze and solve complex management problems having non-standard solutions. 
• Ability to maintain effective working relationships with public officials, department heads, associates and the public. 
• Skill in effectively, communicating information through verbal and written correspondence to employees, managers, clients, customers, and the general public, including writing reports, business correspondence and procedural manuals. 
• Skill in solving practical problems and dealing with situations where only limited standardization exists. 
• Excellent organizational, communication and leadership skills. 
• Knowledge of principles and practices of general business administration including personnel practices and employment laws, program budgeting, general accounting, financial analysis, and fiscal management practices. 
• Skills in assessing operation, program, staffing and fiscal needs. 
• Skill in identifying and resolving administrative problems under pressure conditions. 

Education

High school diploma or general education degree (GED) 

Other Requirements

• Ability to obtain and maintain a Tribal Gaming License. 
• Hepatitis A & B shots. 
• Work nights, weekends and holidays as required. 

Physical Demands

• Requires the ability to lift and/or move objects weighing up to 100 pounds. 

• Requires working with whole fingers, hands, wrist, arms, shoulders and back.  

• Requires repetitive movement of the back, shoulders, arms, wrist, hands and / or fingers. 

• Requires walking and / or standing for sustained periods of time. 

• Requires ascending or descending stairs or ramps using feet and legs and/or hands and arms. 

• Requires raising objects from a lower to a higher position or moving objects horizontally. 

• Requires stooping, crouching and / or kneeling which entails the use of the lower extremities and back muscles.   

• Requires working in damp, dusty and dirty area. Must clean up human bio hazard and / or body fluids as required. 

• Requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. 

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Travel Requirements

Local travel is occasionally required.  Travel outside of the state is infrequently required.  Typical travel time is generally less than a week. 

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand this explanation and job description.