Shop Coordinator

Now Hiring: Shop Coordinator – Houston, TX

(Service Operations | Customer Support | Shop Scheduling)

Mustang Cat is actively seeking a Shop Coordinator to support the Machinery Service Department in Houston, Texas. In this role, you will assist the Service Supervisor in the day-to-day operations of the shop, ensuring timely and efficient equipment service, customer communication, and repair coordination.

💡 Top Benefits for Shop Coordinators at Mustang Cat:

• Great Work-Life Balance
• On-Premise Clinic
• Opportunity for Overtime
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits: Medical, Dental, Vision
• 401(k) with Employer Match
• Paid Vacation, Sick Time & Holidays

🔧 What You’ll Do as a Shop Coordinator:

• Schedule and coordinate repairs between teams
• Review invoices for accuracy and process warranty documentation
• Monitor production and efficiency, reporting key metrics
• Enforce safety and contamination control practices
• Provide technical support to internal stakeholders
• Communicate effectively with technicians, Product Support Sales Reps, and customers
• Step in for the Service Supervisor during absences and assist with delegated tasks

🛠️ What You Bring:

• High school diploma or equivalent required
• 1–2 years of dispatching or coordination experience in a service or repair-related industry
• Excellent customer service and organizational skills
• Strong computer skills, including Microsoft Office Suite
• Ability to multitask and prioritize in a fast-paced environment
• Professional communication across phone, email, and in-person interactions

✅ Preferred Qualifications:

• Mechanical aptitude or background in equipment repair/service
• Spanish speaking skills are a strong plus
• Familiarity with Caterpillar equipment, service scheduling systems, or CRM platforms is beneficial

Join Mustang Cat, where you’ll help power the projects that build and sustain Texas. Apply now to start your career with a respected leader in equipment solutions!