West Shore Home
Customer Service Specialist
961 Primrose Ct, Lexington, KY 40511
On-site · Other · $20–$22/hr (as posted)
First seen by offpeak October 5, 2026
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Position: Customer Service Specialist
📍 Lexington, KY (Onsite)🕒 Monday–Friday | 7:30am–4:00pm | Full-Time Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company? West Shore Home is hiring a Customer Service Specialist to support our Lexington branch. In this role, you’ll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience. This is a fast-paced customer service role focused on communication, problem-solving, and relationship building. What You’ll Do
- Handle inbound and outbound customer calls
- Assist customers with post-installation service requests
- Schedule service appointments and coordinate necessary follow-up
- Order replacement parts through manufacturers when needed
- Communicate schedule updates and service timelines to customers
- Escalate urgent customer concerns to branch leadership when appropriate
- Strong communication and customer service skills
- Ability to work independently and stay organized
- Positive, solution-oriented mindset
- Comfortable managing multiple tasks in a fast-paced environment
- Previous customer service experience preferred
- $20–$22/hour
- Paid training
- Medical, Dental, and Vision insurance
- 401(k) with company match
- PTO and paid holidays
- Employee discounts and referral program
- Career growth opportunities