Mortgage Insurance Specialist

Maintains the quality and accuracy of loan servicing data, driving the customer (borrower, client, payee, and internal customer) experience with loans under service with RoundPoint Mortgage Servicing Corporation, and minimizing the risk of damage, default, foreclosure, and repossession by ensuring timely and accurate payments for items under escrow and monitoring for non-escrow accounts. Individuals must be able to work with minimum supervision.

The Mortgage Insurance Specialist reports to the Mortgage Insurance Manager and must develop strong working relationships with vendors, investors, co-workers, customers, and key stakeholders

Responsibilities:

• Identify and resolve mortgage insurance and escrow exceptions.
• Process disbursements on or before the renewal/due/penalty date.
• Research and resolve mortgage insurance issues.
• Maintain payee headers.
• Work with vendors to monitor escrow and non-escrow loans.
• Prepare exception reports and resolve exception items.
• Ensure accuracy and timeliness of mortgage insurance payments.
• Maintain consistent attendance record to ensure fulfillment of essential functions.
• Perform all duties in accordance with RoundPoint Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations.
• Display professional customer service skills, creating an acceptable level of customer satisfaction.
• Provide customer service to payees, investors and borrowers concerning mortgage insurance status.
• Identify trends affecting efficiency, quality, and accuracy of escrow administration processes and recommend action plans to improve future performance.
• Communicate with vendors regarding exceptions to identify and resolve issues and trends.
• Identify potential issues or concerns and participate in a solution, including recommending and developing new policies and procedures.
• Assist in the completion of special projects and seasonal projects, such as year-end reporting or acquisitions.
• Perform other duties as requested by Escrow Supervisor.

Qualifications:

Required:

• Bachelor’s degree required.
• Thorough knowledge of mortgage servicing documents and processes, particularly those related to escrow administration.
• Thorough knowledge of federal, state regulations and investor requirements related to escrow administration.
• Advanced computer skills, including Microsoft Office products.
• Accounting and math skills.
• Ability to create and analyze portfolio data reports for management.
• Strong oral and written communication skills.
• Mortgage servicing application knowledge, preferably with Fidelity LPS.
• Knowledge of mortgage insurance payments escrow disbursements.
• Professionalism and ability to interface with upper management.
• Problem-solving skills, identify issues and concerns and participate in solutions.
• Ability to multitask
• Relentless pursuit of “world class service”, both internally and externally.
• Able to maintain confidentiality.
• Strong organizational skills; detail- and accuracy-oriented.
• Able to work in a team environment.
• Able to work in a high-pressure environment.
• Able to adapt to change.
• Able to work under strict deadlines and to meet/exceed deadlines.
• Able to understand and prioritize tasks according to urgency.
• Ad hoc reporting and trend analysis skills.

Desired:

• 1+ years mortgage servicing experience preferred. 

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

• Ability to communicate effectively through speech and hearing, both in-person and over the phone.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk. 
• Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. 
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally. 
• Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present 

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Fort Mill, SC
• Coppell, TX

Employee Status

• Regular

Travel

• No

Telecommuter Position

• No