Transportation - Driver

Description of the Position:

Responsible for the safe operation of all VVCH vehicles both on and off property for guests and Team Members.  Team Member will work under general supervision.  This position relies on limited experience, instructions, pre-established guidelines, and good judgment to perform the functions of the job. 

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.  Greet guests in a courteous and caring manner using personalized service.
• Assists guests promptly and courteously with transportation services.
• Drives conservatively answering general questions about the company and the local community.
• Ensures a maximum level of guest service and satisfaction is achieved and maintained.
• Conducts routine safety inspections of company owned vehicles before and after every trip, communicating any mechanical difficulties, problems, or maintenance needs to management.
• Inspects vehicles prior to occupancy, verifying that everything is clean, well-stocked and in good working order.
• Maintains written records of all trips, number of passengers, departure and arrival times, and destinations.  Held accountable for the accuracy and thoroughness of departmental records and reports.
• Maintains a working knowledge of company facilities, as well as special events on property, to advise guests and fellow Team Members of same, whenever possible.
• Other duties as assigned by management.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

Required Qualifications:

• High school diploma or GED equivalent.
• One year of valet experience or in a related field.
• Must possess a valid commercial license from the State and a good driving record and be able to obtain a California Commercial License with a passenger endorsement within 90 days.
• Effective communication and interpersonal skills.
• Ability to speak and understand the English language.
• Ability to write routine reports and correspondence.
• Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring to established guidelines and policies and procedures. 
• Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities, and tasks.
• Ability to work with mathematical concepts.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
• Responsible for maintaining a consistent, regular attendance record.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Preferred Qualifications:

• Previous experience working in a gaming or casino environment.

Physical Requirements of the Position:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. 

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel.
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must frequently lift and/or move 20 pounds and occasionally lift and/or move up to 40 pounds.

Working Conditions:

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to secondhand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.

Other Information:

• Native American hiring preference applies.
• This job description does not list all the duties of the job.  You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.