Front Office Supervisor - Cambria Hotel South Boston

CAMBRIA HOTEL BOSTON, DOWNTOWN, SOUTH BOSTON IS seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. In this role, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and supervising the front office staff.

Responsibilities:

1. Guest Services:

   • Welcome guests and handle check-in/check-out processes.
   • Respond to guest inquiries and resolve any issues promptly.
   • Ensure a positive guest experience through exceptional customer service.

2. Staff Supervision:

   • Lead and supervise front office staff, including receptionists and concierge.
   • Schedule and assign tasks to ensure efficient operations.
   • Conduct regular training sessions for staff development.

3. Administrative Tasks:

   • Manage reservations and monitor room availability.
   • Routing, Balance limit auditing.
   • OTA Reconciliation
   • Handle cash and payment transactions accurately.
   • Prepare reports on occupancy, revenue, and guest satisfaction.

4. Quality Assurance:

   • Ensure adherence to hotel policies and procedures.
   • Monitor the cleanliness and organization of the front desk area.
   • Conduct regular audits to maintain service quality standards.

5. Communication:

   • Liaise with other hotel departments to coordinate services.
   • Communicate effectively with guests and resolve any concerns or complaints.

Requirements:

• Proven experience in a front office or guest service role.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• Familiarity with hotel booking systems and front office software.
• Attention to detail and problem-solving skills.
• Availability to work flexible hours, including weekends and holidays.