Houseperson

Position Summary:

The primary responsibility of the Houseperson is to maintain cleanliness of public areas, in addition to assisting the Housekeeping department by delivering linen, stripping down rooms, assisting with special cleaning projects and helping the department maintain clean guest rooms. He or she is also responsible for assuring that all housekeeping storage areas are properly stocked and guest floors are clean & presentable.

Experience & Education:

• Previous experience in hotel setting preferred but will train
• High School diploma or equivalent preferred

Requirements:

Work Environment – Ability to work:

• With various type of equipment such as telephones, two-way radios, Housekeeping cart, laundry cart, vacuum, broom, window cleaner, furniture polish, all-purpose cleaner, dumpster/trash compactor sponge, mops and buckets, keys, hand vacuum, extension cord, door stopper, laundry chute, elevators, floor care products (i.e., stripper, was, sealer) carpet extractor, Wet/Dry Vacuum
• Under variable temperature conditions
• Under variable noise levels
• Outdoors/Indoors
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards

Physical Requirements:

• Long hours sometimes required
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty
• Ability to stand for long hours and walk long distances without fatigue 
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range

Mental Requirements: 

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English

• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions

• Multi-lingual skills helpful

Essential Duties & Functions:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations

• Check daily for assignments/ duties
• Gather all cleaning supplies and return them daily
• Complete all assigned cleaning duties in designated areas
• Report any engineering problems or repairs to the Housekeeping Supervisor or Manager
• Return any borrowed items (i.e. irons, boards, hairdryers, etc.) to Housekeeping department when removed from guestrooms
• Vacuum carpet in hotel floors and public areas
• Service and re-stock housekeeping closets
• Remove gum, wall spots, and floor spots with appropriate chemicals
• Wipe glass, pictures, windows, and public telephone areas
• Clean public restrooms and replace products
• Complete closet inventory
• Sign keys in and out
• Empty Housekeeping carts of dirty linen, trash, etc.
• Assist in floor care
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
• Gain knowledge of all hotel facilities to answer questions from the guests

Non-Essential Duties:

• Assist in Laundry
• Assist hotel in completing special cleaning projects
• Assist room attendants in cleaning rooms when needed
• Strip down hotel rooms before Housekeeper begins their duties
• Other duties as assigned