Breakfast / Evening Reception Server

Job Title: Breakfast /Evening Reception Server                                                                                   Status: NON-EXEMPT

Reports to:  GM

Position Summary: The primary responsibility of the Breakfast / Evening Server is to set up and maintain the dining area. He or she is responsible for making guests feel welcome, comfortable and well attended to at all times. The Breakfast / Evening Server may be responsible for serving guests Beverages, clearing tables and maintaining storage areas for meal supplies.

Experience & Education:

• Experience in hospitality a plus  
• High School diploma or equivalent preferred
• ServSafe certification a plus

Requirements:

Work Environment – Ability to work:

• With various pieces of equipment such as a touch screen monitor, printer, cash register, credit card authorization machines, carpet sweeper/vacuum, broom, various beverage dispensing machines and other dining room equipment
• Under variable temperature conditions
• Under variable noise levels
• Outdoors/Indoors
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards

   Physical Requirements:

   Long hours sometimes required

• Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to bend, stretch, twist or reach with your body and arms
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range
• Ability to stand for long periods of time without sitting or leaning
• Ability to walk long distances

Mental Requirements: 

• Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

• Must work well in stressful, high pressure situations
• Ability to multi task
• Must maintain composure and objectivity under pressure
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions
• Multilingual helpful

Essential Duties & Functions:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working

• Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations
• Positively interact with hotel guests
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Complete all sidework and cleaning duties as described in the hotel’s policies and procedures.
• Have full knowledge of entire menu, as well as daily specials, desserts, etc
• Present menus to guests and answer questions about menu items, making recommendations upon request
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
• Respond to guest complaints in a timely manner
• Participate in department meetings
• Keep immediate supervisor fully informed of all problems or matters requiring his or her attention
• Ensure compliance with all local health & sanitation regulations
• Ensure compliance with departmental policies and procedures
• Ensure that all side work is completed before leaving property
• Be up to date on all guest services, promotions and events in the Hotel

Non-Essential Duties:

• Attend department and hotel meetings
• Other duties as assigned