Claims Specialist II

Work Arrangement: On-Site

Position Overview

The Claims Specialist II investigates, evaluates, and resolves cargo loss and damage claims across multiple lines of business. This role combines analytical thinking, investigative work, customer communication, and problem-solving to ensure claims are handled fairly, efficiently, and in accordance with company policies, contractual obligations, and federal regulations.

In this position, you'll work closely with customers, agents, military representatives, national account contacts, and internal teams to gather information, determine liability, and reach appropriate claim resolutions. Success requires sound judgment, attention to detail, strong communication skills, and the ability to navigate complex situations while maintaining a customer-focused approach.

This role offers the opportunity to develop expertise in claims management while gaining exposure to various areas of UniGroup's moving and logistics operations.

What You'll Do

• Evaluate and settle household goods and logistics claims across multiple lines of business
• Review claims for reasonableness, accuracy, liability, and compliance with federal regulations, operating tariffs, contract provisions, and company policies
• Investigate claim details and gather documentation needed to determine liability and allocate settlement responsibility to the appropriate parties
• Analyze facts, supporting documentation, and claim circumstances to make fair and consistent settlement decisions
• Exercise judgment and decision-making authority when evaluating settlement options and claim resolutions
• Communicate extensively with agents, customers, military offices, government agencies, national account contacts, and internal departments
• Maintain accurate claim documentation and case records throughout the claims process
• Partner with internal stakeholders to resolve issues and ensure timely claim handling
• Support department initiatives and perform additional responsibilities as assigned

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• 2 to 3 years of related professional experience
• Strong analytical, investigative, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities while maintaining attention to detail
• Proficiency with Microsoft Office applications

Preferred Qualifications

• 1+ years of claims adjusting experience
• Experience reviewing documentation, determining liability, and negotiating claim resolutions
• Experience working in transportation, logistics, insurance, customer service, or a related industry
• Knowledge of federal regulations, contracts, tariffs, or claims administration processes

Who Thrives in This Role

You may be a great fit if you:

• Enjoy investigating issues and piecing together information to reach informed decisions
• Communicate professionally and confidently with a variety of stakeholders
• Balance empathy with objectivity when evaluating situations and outcomes
• Stay organized and focused while managing multiple claims and deadlines
• Take initiative to solve problems and work through ambiguity
• Adapt well to changing priorities and evolving business needs
• Collaborate effectively with teammates and cross-functional partners

Why UniGroup

UniGroup is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. Headquartered in the St. Louis area for more than 90 years, we support a nationwide network of agents, customers, and partners across residential, commercial, government, and specialty logistics markets.

Joining UniGroup means becoming part of a collaborative organization that values service, integrity, continuous improvement, and professional growth.

Benefits & Work Environment

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off and company holidays
• Paid parental leave
• Life insurance and disability coverage
• Employee assistance program
• Professional development and growth opportunities
• Collaborative, team-oriented work environment

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.