Scheduling Coordinator

We're recruiting for an enthusiastic and detail-oriented Scheduling Coordinator to provide support to the sales and Production teams at our Tuff Shed Factory Store.   

The essential functions of this position include, but are not limited to:

Customer Experience/Scheduling  

• Contact customer upon receipt of order and initiate communication with customer to begin scheduling process; resolve customer complaints.
• Manage warranty issues; schedule warranties efficiently.
• Use knowledge of Tuff Shed’s product offerings and accessories to provide assistance to customers and make suggested enhancements to their order that correlate with their needs such as upgraded flooring, windows, etc.
• Collaborate with customers to ensure understanding of completed forms
• Coordinate appointments with customers
• Work directly with customers, store management, and Certified Installers to schedule installations  
• Ensure scheduling is efficient and cost effective for both Tuff Shed and the Certified Installers
• Maintain a working knowledge of sub-contractors skill sets and capacity to maximize daily schedule for build efficiency 

Document Preparation & Reporting 

• Prepare store checks for vendor expenses; Weekly processing of payment.
• Ensure all paperwork is signed and documented appropriately 

Production/Finance

• Prepare Installer Dispatches for sub-contractors - verify orders, assign product serial number, create Installer purchase orders, assign Installer rates (and any additional adjustments)  

• Reconcile Home Depot purchase orders with Tuff Shed Sales orders to assure accuracy
• Manage A/R for the store for both Retail and Home Depot channels   

• Monitor Home Depot purchase orders – reconcile, update and close to ensure accurate payment on HD Connect software 

• Database maintenance and management

Liaison with Home Depot 

• Act as first contact on Home Depot queries from sales team members  and Customers on status of customer orders 

SKILLS & EXPERIENCE

• Successful prior experience working in logistics, coordination, project management, or in a similar capacity, preferred.

• Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software – including JDEdwards, Salesforce or similar systems is highly preferred
• Ability to solve problems using sound logic and good business judgment 
• Ability to use arithmetic, mathematical, accounting and financial tools as they apply to Tuff Shed business 
• Experience working in a fast-paced environment, meeting tight deadlines on multiple projects
• Ability to take on a role with a steep learning curve. You'll be expected to know the details about our products and discuss offers and options with our partners and customers
• Ability to read, write and understand instructions given orally, in writing and/or in diagram form 
• Ability to prepare written correspondence and reports that create a professional image for Tuff Shed 
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Must possess a current valid driver's license and a satisfactory Motor Vehicle Report

EDUCATION: 

• High school diploma or equivalent

WHAT'S IN IT FOR YOU?

• An opportunity to join a successful company and be part of the growth of the team!  

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

OUR COMPETITIVE BENEFITS AND REWARDS

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay!  - Why wait until pay day?

NEXT STEPS

• Learn more about us! Check out the Tuff Shed Website at www.TUFFSHED.com.
• As part of the application process, please take a short survey, called Predictive Index. Click on the following link to complete this five-seven minute survey: https://assessment.predictiveindex.com/4Va/14c84c37-a1b9-49a1-9dd9-e84aad0558db?type=candidateba
• Interested? We encourage you to submit your resume for consideration  

OPS2021