Customer Service Representative

World Vision is hiring a Customer Service Representative​ to serve in the Transformational Engagement Division.

At a Glance

Role: Customer Service Representative

Reports to: Warehouse Operations Manager, Domestic Programs Group

Location: Philippi, West Virginia, Onsite

Required Experience: ​​ High School/GED or equivalent. Previous work experience in a retail or a warehouse environment; minimum 1 year.

Work Authorization: Must be authorized to work in the U.S.A for any employer.

Estimated hiring range: $22.00 - $28.14

The Job

The Customer Service Representative will ​ ​assist in the day-to-day operations of a World Vision Warehouse by stocking warehouse products, performing inventory management functions, preparing products for shipment, operating the cash register, pricing product, and performing related clerical duties. Help carry out our Christian organization’s mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign

Responsibilities

• ​​​Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, chapel, prayer, worship, devotions, and leadership of devotions); incorporate WV Core Values into decisions within scope of role.
• ​Prepare warehouse orders for both in-house and outside shipping to ensure timely and accurate delivery. 
• ​Receive and process incoming deliveries and price product for distribution. 
• ​Assign appropriate retail value to various product lines in accordance with Warehouse policy. 
• ​Properly apply handling fees to all appropriate building material products. 
• ​Oversee the operation of the Teacher Resource (TRC), Building Materials (BMC) and Essentials Supply (ESC) centers. 
• ​Ensure Teacher Resource, Building Materials and Essentials Supply areas are well stocked and neatly organized.
• ​Update shopping templates for partners and teachers use.
• ​Coordinate product placement and replenishment schedule with Warehouse Operations Manager.
• ​Assist with the coordination and upkeep of the pick-line system for both the TRC and ESC.
• ​Run the Warehouse cash register. 
• ​Serve as subject matter expert for DAX Point of Sale (POS) system.
• ​Process credit/debit card transactions.
• ​Work closely with the office manager to unlock customer accounts.
• ​Receive money for product and issue proper change.
• ​Ensure proper identification is provided for all checks.
• ​Balance cash register at the end of each day.
• ​Complete all close-out transaction reports in DAX.

You Bring These Skills

• ​​Relationship Building: Easily establishes a professional rapport, growing and maintaining a network of contacts. Offers compromises as necessary to gain support and participation. Proactively contacts others, despite the risk of possible rejection.​ 
• Conflict Management: Build understanding of diverse perspectives, evaluate alternatives to resolve opposing points of view, and develop consensus. Analyze conflict situations and diffuse effectively. Uses Scripture to guide conflict resolution.
• ​​Problem Solving: Identifies and analyzes situations and/or issues, considers options, develops and decides on solutions, recommends and/or implements and monitors appropriate solutions.​ 
• ​​Influencing Skills: Asserts ideas and persuades others, gaining their support and commitment; mobilizes people to take action. Makes and maintains contact with individuals who can influence decision-makers. Communicates persuasively and with high impact.​ 
• Results Orientation: Drives for quality results and success; demonstrates a sense of urgency in achieving goals; persists despite obstacles.​ 
• Attention to Detail: Accomplishes tasks thoroughly, showing concern for all the areas involved no matter how small, at the appropriate level for the task.​ 

Requirements

• High School/GED or equivalent.
• Previous work experience in a retail or a warehouse environment; minimum 1 year.

Salary & Benefits

WVUS Pay Grade Level: 216

Estimated hiring range: $22.00 - $28.14

The posted hiring salary range reflects pay for U.S. locations and is determined using market data and internal compensation guidelines. Actual compensation may vary depending on the candidate’s geographic location, job-related experience, and applicable laws. For information about World Vision U.S' comprehensive benefits package, please visit this link.

About World Vision

We're a global Christian humanitarian organization. We partner with children, families, and their communities to empower them as they reach their full potential by tackling the causes of poverty and injustice. For over 75 years, World Vision has followed Jesus' example to show unconditional love to the poor and oppressed. We serve every child regardless of faith.

What Happens Next?

Due to the high volume of applications, only short-listed candidates will be contacted for an initial phone conversation with a recruiter. We encourage you to submit a PDF resume and a cover letter. Our goal is to fill this vacancy with the right person in the shortest amount of time.