BBRC Customer Service Associate - Recreation

Responsible for performing a variety of general clerical/customer service duties to provide support for the general public.  Serves as first contact for customers regarding inquires both in person and on the phone, providing information and assistance to the public according to established procedures.  Flexibility of schedule and dependability is a key aspect of this position.  Expected to perform with minimal supervision after procedures, policies and techniques are learned.

TYPICAL QUALIFICATIONS:

KNOWLEDGE:  Working knowledge of modern office practices, procedures, and equipment including a computer. Knowledge of customer relations techniques, i.e., fostering a positive attitude, maintain a courteous, helpful and professional demeanor.  Principles and procedures of record keeping; ability to apply basic mathematic principles.

SKILL:  Demonstrated skill in the operation of equipment necessary to perform job functions.

ABILITY:  Effectively meet and deal with the public and to handle stressful situations; follow both verbal and written instructions, and issue clear concise verbal and/or written instructions and report operations verbally or in written form to superiors.  Perform multiple tasks at relatively the same time; concentrate on detail; analyze situations thoroughly, identify potential problems, and find effective solutions.  Deal tactfully and courteously with the public in answering technical questions and handling difficult complaints; perform general clerical work involving the use of independent judgment and personal initiative.  Effectively communicate with customers and handle hostile situations effectively; work in situations with hostile customers.  Work cooperatively with other departments, City officials, outside agencies, and the general public; successfully implement philosophies, methods, policies and procedures that will assist in the achievement of City and Department goals.

TRAINING:  No specific requirement.

EXPERIENCE:  Previous work in similar environment preferred; previous work managing computer cash register and money preferred, or any equivalent combination of training and experience that provides evidence that the applicant possesses the required knowledge, skills and abilities.

ESSENTIAL FUNCTIONS: The following duties are illustrative only and are not intended to be all inclusive:  

• Provide initial customer contact, determine/provide customer needs.
• Operate computer, copier and other standard office equipment.
• Proficient with software utilized for front desk procedures.
• Assist guests with check in utilizing daily sales, pass member check in, or program participation check-in.  
• Process program activity registrations, pass registrations, pass renewals.
• Assist customers with fitness class reservations and court reservations.
• Promote interest and provide accurate information regarding facility policies, procedures, including all information in current brochure to the public.
• Assist Facility Coordinator with opening and closing procedures.
• Perform cash out—balancing revenues with receipts.  Accountable for financial transactions.
• Ability to make correct change for cash transactions.
• Ability to multi-task, answer phones, support other staff with front desk operations fulfilling immediate customer needs.
• Issue keys to part-time staff/instructors.  
• Utilize software to provide activity rosters, class attendance work sheets and member visit reports as requested.
• Fill in data on standard office forms utilized in front desk procedures.