Recruiting Coordinator

Location: Onsite Rockford or Jacksonville

Schedule: Monday–Friday 8am - 5pm CST, 9am - 6pm EST

Salary: $19.50 -$21.39 per hour based on experience

What work will you perform?  

In this role, you will be one of the first points of contact for potential Owner Operator drivers (internally referred to as Business Capacity Owners or BCOs) interested in leasing and onboarding with Landstar. You’ll connect with prospective BCOs through inbound and outbound calls, build relationships, explain Landstar’s leasing requirements and opportunities, and guide candidates through the application process from initial interest through submission.  You’ll play an important role in keeping candidates engaged and informed, answering questions, addressing concerns, and helping remove barriers that could delay the application process. This position is a great opportunity for someone with a background in customer service, recruiting, coaching, sales, or call center operations who enjoys connecting with people and working toward retention goals.

Essential Responsibilities: 

• Present the Landstar leasing opportunity in a clear and engaging manner that encourages prospective BCOs to move forward with the application process.
• Make timely follow-up calls to prospective BCOs to encourage completion and submission of applications, answer questions, and address concerns that may cause delays.
• Meet or exceed monthly departmental goals related to calls, leads, completed applications, and leads referred to the Qualification Center.
• Manage daily inbound calls, outbound follow-up calls, emails, administrative responsibilities, and special projects while maintaining department and individual schedules.
• Build positive relationships with prospective BCOs and provide a professional, helpful experience throughout the initial recruiting process.
• Participate in the coordination, setup, and representation of Landstar at transportation industry and truck shows, including occasional travel.
• Accurately document recruiting activities and maintain BCO records for future reference, follow-up, and reporting.
• Collaborate with teammates and management to identify opportunities to improve the recruiting process and candidate experience.

 Required Minimum Experience and Education: 

• High School Diploma or equivalent
• Six months of call center, customer service, or an equivalent combination 

Preferred Experience and Education: 

• Six months transportation and logistics experience
• Six months of recruiting and/or sales experience

 Knowledge, Skills, and Abilities: 

• Microsoft Office Suite skills.
• Ability to engage and retain BCO's upon first communication
• Excellent written and verbal communication skills
• Excellent customer service skills; emphasis in phone etiquette
• Ability to work in a fast paced, time sensitive environment
• Must be able to perform quality work with minimal supervision
• Excellent organizational skills

 **This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee.  Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.