HOUSEKEEPING SUPERVISOR

Summary:

The Housekeeping Supervisor (HS) oversees the day-to-day operations of the housekeeping department. The Housekeeping Supervisor monitors the work activities of the housekeeping team to ensure that they are providing a clean, orderly, and attractive environment for guests. This position assigns duties accordingly while quality inspecting all aspects performed by their team to make KOA standards are met and reviews customer satisfaction. 

Essential Duties and Responsibilities:

• Organize employee shifts according to needs, trains and motivates team members, maintains stock and monitors inventory levels, and orders cleaning supplies.
• Maintain quality control standards, investigating complaints regarding housekeeping service and equipment, and taking corrective action.
• Train new employees on proper techniques for various cleaning tasks such as cleaning accommodation units and washing laundry.
• Conduct regular inspections of restrooms, accommodation units, private and public spaces to ensure they are clean and orderly.
• Ensure supplies are available for use by team members in their work.
• Effectively communicate each day’s activities and problems to the GM or AGM.
• Ensure adherence to quality standards and health and safety regulations.
• Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
• Maintain property by following the quality assurance manual under the direction of the GM.
• Directed by GM, monitor and implement the department safety program, which ensures all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

Non-Essential Duties and Responsibilities:

• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required Education and Experience:

• High School Diploma or equivalent. 
• Minimum two years’ experience in housekeeping or related field.
• Hear and speak the English language fluently.
• Strong decision-making ability.
• Ability to motivate, lead and develop a team.
• Strong working knowledge and hands-on experience of housekeeping and janitorial procedures.
• Comfortable in a fast-paced and high-pressure environment.
• Ability to maintain confidentiality.
• Able to work nights, weekends, and holidays.
• Valid driver’s license.

Preferred Education and Experience:

Physical Demands and Working Conditions:

• Work is performed indoors and outdoors and may involve exposure to varying weather conditions
• Must be able to lift and carry up to 10 pounds regularly, lift or carry up to 25 pounds or more occasionally with assistance.
• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain.
• Use of repetitive motion, standing, bending, sitting, lifting, and walking.
• Noise levels may be moderate to loud.
• May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment.
• Use of personal protective equipment required where necessary.
• Will experience occasional interruptions and shifting priorities.
• Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.