Senior Product Support Engineer

PURPOSE

This role is to provide mechanical and/or electrical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be creative in the aspects of design and problem-solving utilizing engineering first principles with an emphasis on advanced systems analysis and solutions while mentoring throughout the organization.

ESSENTIAL DUTIES

• Collaborate with internal and external customers to establish requirements that meet desired outputs while suggesting alternatives.
• Conduct technical application evaluations to identify potential solutions or recommend alternatives to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
• Communicate technical knowledge, specification, design, and business direction to an extended audience of internal and external customers.
• Read, interpret, troubleshoot pneumatic and electrical schematics.
• Troubleshoot and configure product communication protocols.
• Troubleshoot pneumatic and electrical circuits.
• Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
• Perform independent research on a variety of topics, provide summarized data, and present observations.  
• Complete assigned tasks while implementing departmental processes.
• Hands on technical support for an extended audience (technical and non-technical) of internal and external customers.
• Lead and/or participate on teams to accomplish tasks, processes, and corporate directives.
• Travel mainly for the purpose of training, customer support, or trade shows. (Less than 35%)
• All other duties as assigned.
• Record daily activities

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
• Ability to work in a stationary position for prolonged periods of time.
• Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.

• Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
• Ability to travel and/or attend meetings domestic and internationally outside of normal business hours

MINIMUM REQUIREMENTS

• Bachelor’s degree in a mechanical, electrical, or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Competent understanding of the product development process.
• Fluent understanding to apply project management principles, methodologies, and documentation.
• Competent understanding of CAE tools and results as applied to the product application process.
• Competent understanding of tolerance as it relates to design intent.
• Fluent understanding of common industrial processes and/or controls.
• Competent understanding of material and component options by application.
• Fluent understanding of schematics.
• Competent understanding of communication protocols.
• Fluent in conducting research using corporate resources.
• Expert at efficient use of time to effectively plan and execute multiple duties.
• Expert to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.)
• Fluent to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
• Fluent ability to communicate utilizing corporate office software. 
• Expert ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
• Expert ability to communicate, in English, with internal and external customers tactfully and professionally.
• 8+ years (preferred) relevant work experience

For internal use only:ENG001