IT - Power Systems Supervisor

Job Title: Systems Supervisor (IBM Power I)

Job Description: 

• Supervise engineers and operations staff; provide coaching, mentorship, and performance guidance.
• Provide leadership for day-to-day IT operations ensuring high-quality support.
• Act as a working supervisor combining hands-on technical expertise with team oversight.
• Lead and assign workloads including incidents, service requests, and projects to meet SLA objectives.
• Serve as primary escalation point for complex IBM Power i system issues.
• Oversee installation, configuration, maintenance, and support of IBM Power i systems.
• Ensure systems availability, performance, and reliability.
• Oversee system upgrades, patching, and maintenance with focus on risk and security compliance.
• Direct troubleshooting efforts for critical incidents.
• Ensure proper documentation of incidents and changes in Track-It.
• Oversee backup strategies and disaster recovery readiness.
• Collaborate with cross-functional IT teams and business stakeholders.
• Drive continuous improvement through trend analysis and root cause identification.
• Report system health, team performance, and risks to leadership.
• Ensure compliance with company policies and SOX controls.

Job Experience: 

• 5–8+ years of experience supporting IBM Power i systems.
• 5+ years of staff management experience.
• Strong communication skills with technical and non-technical stakeholders.
• Proven ability to lead, prioritize, and deliver operational and project objectives.
• Experience providing coaching and mentorship to technical staff.
• Strong problem-solving and root cause analysis skills.
• Experience as a technical escalation point for complex system issues.
• Experience supporting Tier 1 ERP systems.
• Experience managing incident response, service requests, and change management.
• Familiarity with ITSM processes and tools like Track-It.
• Experience with SOX controls and security policies.
• Ability to work independently and lead teams.
• Experience participating in on-call rotations.
• Working knowledge of tools such as Powertech, Robot, and Mimix. 

Job Requirement: 

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Equivalent experience may be considered.
• Relevant certifications (IBM Power i, ITIL) preferred.