Customer Service Representative

Company Profile:

JTEKT North America is a global leader in engineering and manufacturing automotive systems, bearing solutions, and high-performance machine tools. JTEKT strives to create an environment of honesty, respect, and integrity while providing the highest quality products and services to our customers. Our global vision is to be preferred by all stakeholders including our customers, associates, suppliers, and local communities.

Department Profile:

The customer service department is a group of self-motivated professionals working to meet customer needs by providing support and feedback. Our staff are expected to grow and develop strong working relationships with customers and internal departments. We provide insight and understanding to various production and sales groups to ensure success and growth throughout the company.

Benefits:

• Medical, Dental, Optical
• 401K (With match)
• Supplementary Insurance
• Success Sharing
• Paid Time-off
• Educational Reimbursement
• Hybrid work schedule

Job Summary:

This position is one of the primary contacts for our customer accounts. Our representatives are responsible for handling a high number of customer calls and emails, order entries, maintenance and changes including expediting.  This position will have to manage customer requirements while building and maintaining a working relationship with internal and external customers.

Essential Duties and Accountabilities:

• Manage the commercial interface with customers managing daily customer requirements, inquiries, and alignments including resolving pricing discrepancies, order entry, EDI processing, and schedule changes with a high degree of accuracy, efficiency, and timely response.
• Collaborate with sales and production to resolve customer concerns.
• Main contact for assigned customers.
• Managing day to day responsibility for customer satisfaction in cooperation with sales and other internal departments.
• Update and maintain accurate account information in internal and external systems.
• Secure customer forecast and processing.
• Special tasks and projects as assigned

 Job Knowledge, Skills and Abilities:

• Computer knowledge (Word, Excel, Outlook).   
• Tier 1 automotive supplier experience preferred.
• Able to perform analytics on account data.
• Excellent phone skills, customer orientated, must be organized and able to handle multiple tasks at one time.
• Must be able to work in a fast paced and high energy environment.
• Meet delivery performance targets for assigned accounts.
• Back-up coworkers within department
• Manufacturing and MRP system experience strongly recommended.

 Education and Experience:

• High School Diploma, college preferred.
• Oracle experience preferred but not required.
• Background in Automotive or Industrial field preferred but not required.

Work Environment/Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is mostly performed in a normal office setting with minimal exposure to health or safety hazards, and with substantial time spent working on a computer. Requires sufficient hand, arm, and finger dexterity to operate computer keyboard and other office equipment.
• This is a hybrid position with mandatory in office days, and optional remote workdays.  Remote work requires reliable high-speed internet connection.  Office is available to employees during all normal business days.
• The performance of this position may occasionally require exposure to manufacturing areas which require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection.
• Travel by automobile and plane required approximately 0-5% of time.