Specialist, National Accounts

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The National Accounts Specialist reports to the Sales Manager, Account Executives
• Located in Cleveland, OH
• Full-Time
• Hybrid

The National Accounts Specialist is a key role within the organization, responsible for providing specialized support to National Accounts Coordinators and Sales Representatives in managing national accounts. The Specialist will assist with quoting, order management, issue resolution, and customer support for national accounts, ensuring accuracy, efficiency, and customer satisfaction.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

National Account Support:

• Assist National Accounts Coordinators and Sales Representatives in managing national accounts, providing timely and accurate support for customer inquiries and requests.
• Collaborate closely with internal and external stakeholders to ensure the successful execution of national account activities.

Quoting & Order Assistance:

• Support the generation of accurate quotes for national accounts, reviewing vendor quotes and providing assistance in negotiating discounts when applicable.
• Assist with the order entry process, ensuring timely and accurate processing of orders while adhering to customer requirements and deadlines.

Logistics Coordination:

• Assist in coordinating logistics for national account shipments, deliveries, and equipment installations, liaising with vendors, carriers, installers, and customers as needed.
• Utilize third-party facility management software to track and manage orders, shipments, and installations.

Issue Resolution & Customer Support:

• Assist in addressing and resolving customer equipment issues, escalating complex issues to senior team members or other departments as necessary.
• Provide prompt and professional customer support, ensuring timely resolution of inquiries and concerns.

Data Management & Analysis:

• Maintain and analyze data related to national account quotes, orders, and installations, identifying trends, discrepancies, and areas for improvement.
• Prepare regular reports and updates for National Accounts Coordinators and management to support decision-making and strategy development.

COMPETENCIES:

• Understanding of foodservice equipment, industry standards, and best practices.
• Superior customer service skills with a focus on delivering exceptional service and support to national accounts.
• Strong organizational skills with the ability to coordinate logistics and manage multiple tasks effectively.
• Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
• Strong analytical and problem-solving skills with the ability to troubleshoot issues and find solutions promptly.
• Ability to work collaboratively with National Accounts Coordinators, Sales Representatives, and cross-functional teams.

QUALIFICATIONS & EXPERIENCE:

• High School Diploma, or equivalent military or practical experience.
• 2 – 4 years of experience in the foodservice/hospitality/restaurant industry, with exposure to national accounts coordination or similar role.
• Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred.
• Demonstrated ability to provide excellent customer service, manage logistics, and support national account activities effectively.
• Proficient in Microsoft Outlook, Excel, and Word, with the ability to learn and utilize database and quoting software.
• Ability to successfully pass a background check post offer acceptance.

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