Director, Enterprise Technology & Strategy

Summary

The Director, Enterprise Technology provides strategic leadership, governance, and executive oversight for SHRM's enterprise technology environment, ensuring technology capabilities are secure, resilient, scalable, and aligned with SHRM’s organizational priorities. Reporting to the Chief Financial Officer, this role develops and executes the enterprise technology strategy while governing a co-sourced technology operating model that combines internal leadership with an external managed services provider.

The Director serves as SHRM's senior technology advisor, establishing technology strategy, governance, investment priorities, and vendor accountability while ensuring operational excellence through effective oversight of internal stakeholders and external technology partners. This position partners closely with executive leadership to modernize infrastructure, strengthen cybersecurity, improve service delivery, optimize technology investments, and enable innovation that advances SHRM’s organizational objectives.

Responsibilities

Enterprise Technology Strategy & Governance

• Develop and execute SHRM's enterprise technology strategy, roadmap, operating plan, architecture principles, and investment priorities aligned with SHRM’s goals.
• Advise the Chief Financial Officer and executive leadership on technology strategy, emerging trends, cybersecurity risks, operational priorities, and technology investments.
• Chair the Technology Operating Steering Committee and establish governance processes that prioritize initiatives, manage technology risk, and support executive decision-making.
• Develop enterprise technology policies, standards, and governance frameworks that promote consistency, security, compliance, and operational excellence.
• Evaluate emerging technologies, including artificial intelligence (AI), automation, cloud services, collaboration platforms, and digital workplace solutions—to identify opportunities that improve organizational effectiveness and business value.

Enterprise Technology Operations & Infrastructure

• Provide executive oversight of SHRM's co-sourced technology operating model, ensuring managed service providers deliver high-quality, cost-effective technology services.
• Govern enterprise infrastructure, cloud environments, identity and access management, collaboration platforms, networking, endpoint management, telecommunications, and core technology services.
• Oversee technology modernization, lifecycle planning, asset management, incident governance, change management, and technical debt reduction.
• Monitor service performance through service level agreements (SLA’s), operational metrics, and continuous improvement initiatives.

Technology Portfolio & Digital Enablement

• Lead enterprise technology portfolio planning and governance, prioritizing initiatives based on strategic alignment, organizational impact, risk, available resources, and return on investment.
• Partner with business leaders to identify technology solutions that improve operational efficiency, enhance employee experience, and support SHRM’s growth.
• Ensure successful implementation, integration, adoption, and optimization of enterprise technology solutions.
• Establish performance dashboards, key performance indicators (KPI’s), and reporting to measure service quality, technology effectiveness, operational performance, and business outcomes.

Cybersecurity, Risk & Business Continuity

• Provide executive oversight of cybersecurity strategy, technology risk management, regulatory compliance, and information security initiatives in partnership with internal stakeholders and external security providers.
• Oversee vulnerability management, identity governance, disaster recovery, backup strategies, incident response planning, and business continuity capabilities.
• Promote SHRM-wide cybersecurity awareness and technology risk mitigation practices.

Vendor, Financial & Contract Management

• Manage executive relationships with managed service providers, software vendors, cloud providers, consultants, and strategic technology partners.
• Lead vendor evaluations, contract negotiations, service level management, quarterly business reviews, and ongoing performance assessments.
• Develop and manage the enterprise technology budget, ensuring effective financial stewardship and optimization of technology investments.
• Evaluate technology investments and business cases to maximize SHRM’s value and long-term sustainability.

Leadership & Organizational Collaboration

• Translate complex technology concepts into clear, business-focused recommendations for executives and stakeholders.
• Foster strong partnerships across departments to ensure technology solutions align with business needs.
• Champion organizational change management, technology adoption, innovation, and continuous improvement.
• Promote a culture of accountability, customer service, collaboration, and operational excellence across internal teams and external partners.
• Serve as SHRM's executive technology representative with vendors, consultants, auditors, and external stakeholders.

Education & Experience Requirements

Education

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field or relevant equivalent experience in lieu of degree. Master's degree in Information Systems, Business Administration (MBA), Technology Management, or a related discipline preferred.

Experience

• Ten (10) or more years of progressive leadership experience in enterprise technology, infrastructure, or information technology management.
• Demonstrated success developing and executing enterprise technology strategies that align with organizational goals.
• Experience leading outsourced or managed technology service providers within a co-sourced technology environment.
• Strong knowledge of enterprise infrastructure, cloud platforms, Microsoft technologies, cybersecurity, networking, identity management, collaboration platforms, and digital workplace technologies.
• Experience leading enterprise technology governance, strategic planning, portfolio management, and technology investment decisions.
• Proven experience managing technology budgets, vendor relationships, contract negotiations, and technology procurement.
• Experience leading organizational technology initiatives and change management efforts. Demonstrated ability to build collaborative relationships with executive leadership and business stakeholders.

Certifications

One or more of the following certifications is preferred:

• ITIL Foundation or higher
• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)

• Microsoft Azure Administrator or Solutions Architect
• Project Management Professional (PMP)
• Certified Information Systems Auditor (CISA)
• Certified in the Governance of Enterprise IT (CGEIT)

Knowledge, Skills & Abilities

• Demonstrated ability to develop and execute enterprise technology strategies that support organizational objectives.
• Strong understanding of enterprise architecture, cloud technologies, cybersecurity, infrastructure operations, identity management, and digital workplace solutions.
• Knowledge of technology governance frameworks, risk management principles, business continuity planning, and regulatory compliance.
• Strong financial acumen with experience developing budgets, evaluating technology investments, and managing vendor contracts.
• Exceptional leadership, relationship-building, and collaboration skills with the ability to influence executive leaders, business partners, and external vendors.
• Excellent strategic thinking and problem-solving skills with the ability to balance business priorities, operational needs, risk, and financial considerations.
• Ability to communicate complex technical concepts in clear, business-oriented language appropriate for executive audiences.
• Strong negotiation, vendor management, and contract administration skills.
• Ability to establish performance metrics, analyze operational data, and drive continuous improvement initiatives.
• Demonstrated ability to lead organizational change and foster adoption of new technologies.
• Strong project and portfolio management skills, including prioritization of competing initiatives across the enterprise.
• Ability to exercise sound judgment, maintain confidentiality, and make informed decisions in complex and rapidly changing environments.
• Commitment to customer service and building trusted partnerships across SHRM.
• Ability to effectively leverage artificial intelligence (AI) tools and technologies to improve decision-making, optimize operations, streamline workflows, enhance productivity, and support innovation across the enterprise.

Physical Requirements

This position operates in a typical office environment (which includes a home office setting) and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and using office equipment.
• Occasional standing, walking, bending, and reaching.
• Ability to lift and carry up to 30 pounds as needed.
• Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Work Environment

Hybrid Schedule (3 Days In-Office/2 Days Remote)

This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote.  Employees must be available during standard business hours, with core hours beginning between 8:00–9:00 a.m. and concluding between 5:00–6:00 p.m. local time.

Travel: Occasional 0 – 10%

#LI

The hiring range for this position is $150,000 to $180,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.