Fan Services Representative (Event Day Position)

What you will be doing

The Tennessee Titans are hiring part-time Event Day Staff to deliver unforgettable event-day experiences at Nissan Stadium. We need energetic, guest-focused team players to assist fans with ticketing, seating, and wayfinding while resolving concerns and ensuring every guest enjoys a safe, fun, and seamless experience during major games and concerts. This once-in-a-lifetime opportunity lets you be part of the final season at the current stadium while helping shape the future of our new stadium opening in 2027.

Key Responsibilities:

• Promote and facilitate stadium offerings, accommodations, policies, and procedures to guests.
• Document feedback in detail for post-event follow-up and resolution
• Maintain clear, professional communication with supervisors and fellow team members
• Serve as a positive ambassador of the Titans and Nissan Stadium brand at all times.
• Encouraged to “surprise & delight” guests to create a unique experience
• Address issues and questions related to mobile tickets, seating bowl and ticket resolution
• Greet all guests & clients with a friendly smile and demeanor
• Address and resolve issues as an opportunity to redirect the situation into a meaningful and positive experience.
• Provide first class guest service to all Nissan Stadium patrons, clients, and other Team Members
• Report all safety concerns, maintenance issues and housekeeping needs to supervisor prior to and during events
• Have exceptional knowledge of Nissan Stadium, seating sections, key stadium personnel, policies, fan code of conduct and emergency procedures
• Attend mandatory Stadium Experience Trainings and complete online mandatory trainings throughout the year

What you will bring

Required Qualifications:

• MUST be 18 years or older to apply
• Must be available to work at least 70% of the major Nissan Stadium events throughout the calendar year.
• Must live in or around the Greater Nashville Area

Preferred Qualifications:

• Maintain a positive outlook that demonstrates approachability, friendliness, and professionalism
• Excellent interpersonal skills and be able to work well with others
• Strong and proactive customer service, troubleshooting, and communication skills
• Customer service and/or special event experience preferred
• Flexibility to be relocated based on event day needs
• Ability to work full shifts before and after events in various weather elements
• Bilingual experience is a plus

Physical Requirements and Working Conditions:

• Work Environment: Stadium / Field
• Physical Requirements: Ability to stand for extended periods of time; lift up to 25 lbs
• Schedule: Flexible hours, including some nights, weekends, and holidays as necessary

Those selected for further consideration will be contacted by someone from the Tennessee Titans.