Dental Billing

Billing & Financial Responsibilities - 1 year billing experience required in Dental Office

• Check daily ARB, CC web, Care Credit, Sunbit and ECHO payments and pos

• Check mail and predeterminations received import into attachments and give to book owners to contact patients if they haven’t scheduled tx 

• Pull EFTs and add to scan (Aetna, Delta, Dentegra etc.) also cross checking Wells Fargo deposits that have cleared to post  

• Help with weekly cash deposits for office 

• Post monthly RFGI payments into patients account in bulk

• Work Credit Balance Report monthly with a goal of refunding $20K per month for Dr. Johnson

• Handle financial inquiries and assist upset patients regarding billing, scheduling, or front office discrepancies (Providing and importing any EOBs or material to support account audits) 

• Collaborate with Billing to correct patient claims as needed (example reaching out to patients for medical insurance info, placing claims in queue for medical submissions with cross coding for CPT codes)

• Report weekly updates for leadership meeting on Thursday morning to Practice Manager

Scheduling & Team Support

• Take overflow calls regarding account questions and scheduling during busy hours

• Help support any book owners' inquiries for audits (requested by teams) 

• Present treatment plans for all specialties as needed, especially on Thursday afternoons

• Provide patient support and problem resolution related to scheduling and financial questions (Setting up ARB plans or providing third party financing options)

Administrative Duties 

Common Tasks Across All Admin Roles

Patient Interaction & Support

• Checking in and checking out patients

• Answering phones and handling appointment scheduling

• Collecting co-pays and issuing refunds when necessary

• Presenting and building treatment plans

• Assisting patients with billing, scheduling, or front office concerns

Insurance & Financials

• Verifying insurance for upcoming appointments

• Posting and scanning patient payments (e.g., ARB, CareCredit, Sunbit, CC Web)

• Assisting with credit balance audits and patient refunds

• Providing patients with EOBs or billing explanations

Scheduling & Coordination

• Managing and adjusting provider schedules (Endo, OS, Perio)

• Confirming appointments and triaging emergencies

• Requesting x-rays and referrals from general dentists

• Coordinating multi-specialty treatment when needed (DART patients, full-mouth cases)

• Waitlist management for sooner appointments and cancellations

Administrative Duties

• Importing OPRs, x-rays, referrals, and patient paperwork into DSN

• Checking and responding to voicemails, emails, and faxes

• Running end-of-day tasks: transaction audits, scanning, reports, and metrics

• Supporting other departments or team members during call-outs, lunch breaks, or overflow

Cross-Specialty Coverage

• Serving as backup for other specialty coordinators (e.g., Endo, DART patients)

• Presenting treatment plans and assisting with scheduling across specialties

• Monitoring and updating multiple books when needed

Office Operations & Culture

• Training new admin staff

• Supporting seasonal decor and office organization

Team and Office Operations

• Office supply inventory tracking 

• Huddle prep