Vice President, Program Evaluation and Quality Assurance

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.

Title:                  Vice President, Program Evaluation & Quality Assurance

Program:           Program Evaluation & Quality Assurance

Salary Range:   $165,000-$175,000

Schedule:         Hybrid schedule (2 days remote)

Program Description

The Program Evaluation and Quality Assurance (PEQA) Department designs, implements, and manages Project Renewal’s systems of performance measurement and management, quality assurance, and quality improvement.  PEQA’s objective is to enhance the agency’s ability to achieve its mission by developing and facilitating processes that measurably improve the quality and effectiveness of our services and operations, and to support agency leadership in managing towards high performance.

Overview

The Vice President of Program Evaluation & Quality Assurance oversees the organization’s strategy for using data to drive impact and improve services across the agency. Reporting to the COO, the VP of PEQA sets the vision of business intelligence and performance analytics and is responsible for leveraging the agency’s performance measurement and evaluation systems to inform program planning and organization strategy. The VP champions empowerment through data, integration and cross-functional learning, and inclusive and equitable data practices. The VP also provides leadership for incident management systems, ensuring that PRI meets regulatory, contractual, and ethical standards across all programs.  In partnership with the Chief Information Officer, the VP is responsible for development and maintenance of the organization’s data ecosystem and analytics architecture.

Essential Duties & Responsibilities
The Vice President of PEQA is responsible for strategic leadership, content expertise, management of complex systems, and ownership of capacity-building activities in all areas of evaluation, documentation, compliance, and data-driven performance measurement and management across all programs. Key responsibilities include but are not limited to:

Strategic Leadership & Performance Management

• Provide strategic leadership in how the organization approaches performance measurement and management, building upon our existing system’s strengths and empowering employees at all levels of the organization to work collectively to accomplish the agency’s mission.
• Provide oversight, technical leadership, and set end-to-end vision for the three sub-functions of the Program Evaluation & Quality Assurance department:
• Quality Assurance
• Program Evaluation
• Incident Management

Monitoring, Evaluation & Learning

• Advance the agency’s monitoring, evaluation & learning capacities and strengthen the organization’s culture of applying knowledge toward program improvement.
• Partner with senior program leadership to translate evaluation findings into actionable insights, adapt performance metrics, and inform program planning and development.

Incident Management Oversight

• Provide executive oversight of PRI’s incident management systems, ensuring timely reporting, documentation, investigation, and resolution of all incidents in accordance with regulatory, contractual, and internal standards.
• Ensure that incident data is analyzed for trends, risks, and opportunities for improvement, and that findings are communicated to leadership and program teams.
• Partner with Program, HR, and Legal to ensure appropriate follow-up actions, corrective action plans, and staff training.
• Oversee development and maintenance of incident reporting tools, workflows, and dashboards to support transparency, accountability, and continuous improvement.

Data Governance, Integrity & Technology

• Establish a data governance plan that defines data ownership, roles, and responsibilities within the organization, fostering a culture of data stewardship and accountability.
• Assess and catalog existing data assets, data sources, and data flows to identify data governance gaps and opportunities for improvement.
• Design and manage a data integrity plan and support data integrity efforts throughout the agency.
• Partner with IT and external developers to guide the strategy, architecture, and use of data warehouse, reporting platforms, and custom data applications.
• Ensure tools used are best in class, staff are trained, and data privacy and security standards are upheld.

Cross-Functional Collaboration & Capacity Building

• Work closely with administrative functions including HR, Training, IT, Finance, Operations, Development, and others to improve the quality and effectiveness of their services.
• Partner with internal stakeholders to design and conduct trainings on performance measurement, service documentation, data literacy, analytics tools, logic model development, program planning, incident reporting, and compliance.
• Participate as the leader of the PEQA team and support other department efforts requiring data, evaluation, or compliance expertise.

External Partnerships & Representation

• Oversee evaluation or research projects with external partners, including managing contracts, engaging with stakeholders, and ensuring compliance with privacy standards.
• Represent Project Renewal in external settings, including sector-level advocacy, research partnerships, and funder meetings.
• Serve as staff lead to the Board of Trustees in committees requiring data, research, quality, compliance, or outcomes measurement.

Qualifications

• Master’s degree in a related field required; advanced degree preferred.
• 10+ years of leadership experience in program evaluation, quality assurance, data analytics, compliance, or performance management.
• 7+ years leading teams and managing organizational initiatives.
• Experience developing performance measurement, quality improvement, incident management, and data governance systems.
• Strong analytical, strategic planning, and problem-solving skills.
• Experience using data and business intelligence tools to drive decision-making and organizational performance.
• Excellent leadership, communication, and stakeholder management skills.
• Human services, healthcare, housing, or nonprofit experience preferred.

Working Conditions

• Work is performed in office, programs, and field locations throughout the New York City metropolitan area.
• Occasional travel between agency locations may be required.
• Evening, weekend, on-call, or emergency response support may be required based on operational needs.
• The position requires regular use of computers, phones, remote support tools, and related technology equipment.

Physical Requirements

• Ability to sit, stand, walk, bend, and move throughout office and program environments for extended periods.
• Ability to travel between Project Renewal locations to conduct site visits, quality reviews, meetings, investigations, and training activities.
• Ability to use a computer and other office technology for extended periods.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EEOC Statement

Project Renewal is an equal opportunity employer. Employment decisions are made without regard to any legally protected status and in accordance with applicable federal, state, and local laws.

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or physical requirements. Project Renewal reserves the right to revise this job description or assign additional duties as organizational needs require.