Case Manager - Samoshel (SPA 5)

Role: Case Manager

Reports to: Program Manager

Program: 1004-Samoshel

Department: Interim Housing

Location: Samoshel - 505 Olympic Blvd., Santa Monica, CA 90401

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

Case management utilizes a whole-person focus/approach when assessing client needs. This includes behavioral, physical, psychosocial, and activities of daily living. Case management also develops, coordinates, and assists with the implementation and facilitation of services for integrated care program consumers as defined by the individual plan of care; in alignment with being permanently housed.

Essential Duties and Responsibilities:

• Serve a caseload of approximately 20-25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually.
• Act as the lead for client’s housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness.
• Maintain current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to, navigate them through the best options for their unique situations.
  
• Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
• Develop effective trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Advocate for your client’s needs in the shelter and when interfacing with other agencies or service providers.
• Facilitate intakes for individuals who are referred into interim housing.
• Create a supportive environment and ensure clients’ progress, utilizing a strengths-based approach.
• Facilitate wellness, enrichment, and life skills groups.
• Provide crisis intervention when needed.
• Maintain client confidentiality at all times while following agency, state and HIPAA regulations.
• Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements.
• Participate in case conferences, individual supervision, and other staff meetings.
• Work in collaboration with other agency and program staff, in order to coordinate services.
• Communicate effectively and in a timely manner with management, peers, and clients.
• Participate in evaluation and trainings in order to better respond to client/community needs.
• Other duties as assigned.

Qualifications:

• Minimum of one (1) years of experience in case management required
• Valid CA Driver's license, reliable auto insurance and an acceptable driving record
• Experience and ability to demonstrate knowledge of issues faced by the population served (at-risk, experiencing homelessness, and/or formally homeless)
• Skilled in non-violent crisis intervention
• Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
• Strong interpersonal and team-building skills
• Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *A computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.

Preferred Qualifications:

• Bachelor’s degree in related field, strongly preferred but not required
• Knowledge of HMIS databases and the Coordinated Entry System, is strongly preferred.

Work Environment:

• Team-based environment that focuses on the betterment of program improvement and client care.
• Combination of field and office environment.
  
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
  
• On occasion walk or drive to different local sites.
  
• Will necessitate working in busy and loud environments.
  
• Will be exposed to elements like cold, heat, dust, noise and odor.
  
• May need to bend, stoop, twist, and sit throughout the day.