Support Specialist - Mollie Maison (Tuesday - Saturday, 3:00PM - 11:30PM)

Role: Support Specialist 

Reports to: Program Manager

Program: 1602-DHS ODR

Department: Outreach

Location: Mollie Maison - 4701 W Adams Blvd, Los Angeles, CA 90016

Setting: 100% Onsite

Schedule: Tuesday - Saturday, 3pm - 11:30pm

Status: Full-time/Non-Exempt/Non-Management 

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

In partnership with the Office of Diversion and Re-entry (ODR), the Support Specialist, Mollie Maison will function as part of a multi-disciplinary team, and provide site based therapeutic and intervention services to clients residing in Project Based Housing. These clients have been involved in the criminal justice system and through ODR, are receiving ongoing case management services to obtain and maintain permanent supportive housing in the community.

Services provided by the Support Specialist include supporting the LVN by performing various care activities and by aiding with activities of daily living (ADLs). In addition, the Support Specialist will assist Case Managers in working toward goals created on each individual services plan to eliminate barriers to housing and health stability. The selected candidate will also be responsible for monitoring daily site activities and conducting wellness groups to create a sense of community and increase life skills.

Essential Duties and Responsibilities: 

• Support orientation to permanent housing for new clients.
• Oversee housekeeping and hygiene guidelines in a trauma-informed manner.
• Work with LVN to support medical intervention plans.
• Collaborate with Case Managers to ensure appropriate and proactive client care.
• Work in collaboration with other Project-based Housing staff to maintain smooth operation of the housing site, which may include assisting with meal support, or other duties as assigned.
• Order office and program supplies, when needed.
• Facilitate client groups to assist with life skills development.
• Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Proactively create an inclusive and engaging environment to support clients’ permanent housing retention and psycho-social rehabilitation.
• Work with on site TPC leadership and supervisory staff to develop an effective working relationship with property management.
• Assist Property Management with client-related requests when appropriate.
• Intervene during crises to actively de-escalate situations, supporting safety for both staff and clients.
• Communicate effectively, and in a timely manner, with management, co-workers, and clients.
• Always maintain client confidentiality according to agency, state, and HIPAA laws.
• Report all statistics and outcome updates, as requested, for reporting purposes.
• Attend all case conference, staff meetings, and department trainings.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED or Equivalent
• Minimum of one year experience providing services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed
• Prior experience working in an Interim Housing site a plus
• Proficiency In Word, Excel and Outlook required
• Obtain and maintain CPR and First Aid certification
• Demonstrated knowledge of issues faced by a culturally diverse population

Work Environment:

• Field (may need to travel) and indoor office environment
• On occasion walk or drive to different local sites
• Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
• Will necessitate working in busy and at times loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day
• Able to thrive in a work environment emphasizing teamwork and collaboration