Case Manager - CSM Fire House

Role: Case Manager 

Reports to: Program Manager

Program: 1504-Westside C3

Department: Outreach

Location: CSM Fire House - 1444 7th Street, Santa Monica, CA 90401

Setting: 100% Onsite

Schedule: Monday - Friday, 8am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

The People Concern’s Santa Monica C3 Team is seeking a case manager to join our multidisciplinary street outreach team. This team is part of a City of Santa Monica strategy to combat homelessness. The goal of Santa Monica C3 is to identify, engage, and connect or re-connect homeless individuals to interim and/or permanent housing and supportive services. The team works closely with each client to develop individualized service plans. The team helps enroll clients in public benefits (i.e. General Relief, SSI/SSDI, Medi-Cal), submit housing applications, and access appropriate medical and behavioral health treatment. The Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations.

Essential Duties and Responsibilities: 

• Work as part of an interdisciplinary team to engage and provide field-based services, meeting currently homeless clients where they are in order to eliminate barriers to services.
• Interface and represent the agency with partners, including community health providers, the business community, and social service/housing providers to reduce the number of homeless people living on the streets.
• Engage clients in developing mutually agreed-upon goals documented in each client’s confidential service plan.
• Provide initial contact, needs assessment, information, education and referrals to the homeless.
• Refer target clientele to appropriate services (e.g., health, mental health, interim housing, etc.).
• Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition.
• Provide case management and aftercare/follow-up services to clients placed in permanent housing.
• Provide opportunities for clients to build a supportive peer community.
• Work collaboratively with public, private, and nonprofit sector groups to provide services, e.g., mobile info stations, public kiosks, hygiene centers, a welcome center, sobering center, etc.
• Adhere to an emphasis on customer choice, harm reduction, and psycho-social rehabilitation.
• Develop and maintain a complete, accurate, and current member file with all funder-required documents
• Assure that all member paperwork and data collection is complete and up to date in the case management database
• Attend all case file, staff meetings, trainings and retreats.
• Other duties as assigned.

Qualifications: 

• High School Diploma or GED or Equivalent. 
• Bachelor’s degree or equivalent experience.
• Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence).
• Computer literate; able to use computerized database system for information management.
• Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers.
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.

Preferred Qualifications: 

• Bachelor's Degree. 
• Spanish speaking

Work Environment:

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
  
• On occasion walk or drive to different local sites.
  
• Will necessitate working in busy and loud environments.
  
• Will be exposed to elements like cold, heat, dust, noise and odor.
  
• May need to bend, stoop, twist, and sit throughout the day.

 Outreach positions might involve various types of lifting, such as carrying supplies, moving materials, or handling tools. The weight of these items can range from light to moderate, depending on the specific tasks.

Examples of Weights:

Supplies: Boxes of brochures, pamphlets, or educational materials (i.e., backpacks) could weigh between 15 -20 and pounds each. 
Materials: Small items like equipment, tools, or supplies could weigh between 10 and 20 pounds. 
General Lifting: It's crucial to consider the weight of items that may be moved or lifted during outreach activities.
Physical requirements like walk a distance, or navigate stairs, all of which are necessary to perform outreach work.