Front Desk Agent - Night Auditor

SUMMARY    

The Night Auditor at Tamarack Resort is responsible for overseeing front desk duties at a lodge during the night shift. Their duties include guest check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs. The right person must possess exceptional computer skills, verbal, and written communication skills needed to maintain effective department organization. The Night Auditor position is onsite, night shift, weekend and holiday work will be required

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned, including weekend work. 

• • Perform Night Audit
  • Perform Daily Operation Reports
  • Perform bar inventories, place Bar food/drink orders, restock bar each night.
  • Keep and manage service log that tracks efficiency and time to completion for each project.
  • Work with Manager by providing receipts and invoices in a timely fashion.
  • Work closely with maintenance and Tamarack Management Association (TMA).
  • Ability to handle stressful situations in a calm and professional manner.
  • Prepare lodging packets for next day’s arrivals.
  • Walk all floors in the lodge every two hours.
  • Be apprised of all the services and functions available on the Resort.
  • Perform basic cleaning as needed

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. 

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  • Multi-tasking and detail orientated is a must to be successful in this position.
  • Must be able to use Microsoft Applications, Word, Excel, and Outlook.
  • Must be highly organized, energetic, positive attitude, and the ability to get the job done.
  • Capable of maintaining a positive & professional attitude among your team.
  • Clear communication skills, both verbal and written.
  • Highly responsible and reliable.
  • Results oriented and able to work under pressure.

EDUCATION and/or EXPERIENCE:  

Requires knowledge of computer hardware, word-processing, spreadsheet, and data base software, prefer experience with Microsoft Office.  Requires knowledge of business letter writing and business forms; office procedures, business English, including vocabulary, correct grammatical usage and punctuation, filing systems; and common office machines and their operation.

• • At least 2 years of college.
  • Minimum of 2 years hotel or property management experience working on the front desk.
  • Sales experience is preferred, but not required.

CERTIFICATES, LICENSES, REGISTRATIONS: 

Requires possession of a valid Driver’s License with a driving record that meets the standards required by the Association’s insurance carrier. 

LANGUAGE SKILLS: 

Ability to read, analyze, and interpret financial reports, and legal documents. Ability to respond to common inquires or complaints from customers, members of the business community and fellow resort employees. Ability to effectively present information. 

REASONING ABILITY: 

Ability to define problems, collect data, establish facts, and draw valid conclusions.  

PHYSICAL DEMANDS:   

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• able to lift, push, pull and carry a minimum weight of approximately 15lbs.
• able to stand or sit for long periods of time.
• able to work in confined spaces
• able to work in fluctuating temperatures