Account Manager

BASE RATE OF PAY: $26.44 USD / $55,000 yearly approx. + COMMISSION

JOB SUMMARY & SCOPE

Responsible for the sale of PEAK Technologies solutions to new and existing customers in the SMB and Mid-Market space.  Manage and exceed sales and margin goals as well as budget expectations. Prospect new business and obtain new customers by positioning Peak’s products and full solution offerings through telephony, email, social media and face-to-face interactions. This role also needs to build strong, strategic, long-term relationships with key customer decision makers, original equipment manufacturer (OEM) partners, ISV Partners, and other regional business partners to ensure Peak provides complete business solutions. 

KEY ACCOUNTABILITIES

• Drive the sale of PEAK Solutions to meet/exceed sales and margin goals.
• Use existing customer base, prospecting and new lead information to develop and increase the sales of PEAK offerings.
• Conduct discovery calls and deeper needs analysis to assess customer requirements and alignment with company offerings.
• Prepare, revise, and send initial price quotes or proposals based on standard pricing models and product/service configurations.
• Manage and track early-stage sales pipeline activity, ensuring consistent follow-up and documentation in the CRM.
• Work as an individual team member, to meet/exceed individual sales targets and goals.
• Track and manage sales opportunities from lead to closure
• Facilitate proper quoting, positioning, promoting and selling of PEAK Solutions to ensure high close rates.
• Ensure accurate forecasting, account planning, and reports are maintained and submitted on a weekly, monthly and quarterly basis.
• Build and maintain long-term customer retention and relationships by researching and developing existing customers, as well as new leads.
• Responsible for assigned accounts but may be required to transition accounts to other sales teams/business segments as determined.
• Ensure a strategic, “One Peak” mindset – managing accounts and business priorities.
• Work closely with various Sales Leadership.
• Establish and maintain good business relations with customers and external contacts, including our partner community.
• Maintain effective working relationships, communication, and coordination with all co-workers, and leadership.
• Engage with prospects who have been pre-qualified or identified through outbound and inbound efforts.
• Support sales campaigns, product launches, and territory initiatives as directed by Sales leadership.
• Maintain strong product and industry knowledge to effectively communicate value propositions.

EDUCATION + EXPERIENCE + KEY TRAITS

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred; relevant work experience may be considered in lieu.
• 1+ years of experience in sales support, business development, or sales role.
• High level of initiative and a persistent, goal-driven mindset
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and sales engagement tools.
• Strong communication skills with the ability to convey technical and value-based messaging.
• Solid organizational and time management abilities.
• Basic financial and analytical skills to support quoting and deal structure.
• Team-oriented mindset with the ability to collaborate across departments.
• Comfort with evolving priorities and managing multiple prospects concurrently.

TYPICAL PERFORMANCE TARGETS

• SERVICE DELIVERY:         Sustained, measured excellence in project & process delivery
• COST TO SERVE:             Sustained, measured excellence in delivery efficiency with expected continuous improvement
• INNOVATION:                 Step changed delivery in, quality, and/or cost

LANGUAGE SKILLS

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch. 
• Read and interpret documents, procedure manuals and various correspondence from both internal and external. 
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization. 

SUPERVISION

• Role is not responsible for supervising direct or indirect reports

DECISION MAKING + REASONING

• Able to take accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS

• Assigned Sales Professional
• Sales Admin Team
• Key Customers
• Key Vendors

   PHYSICAL REQUIREMENTS

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to finger, handle, or feel

X

Reach with hands and arms

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Lift Up to 25lbs

X