Supervisor, Facility Support 1st Shift

This position requires scheduling flexibility.  The ability to work weekends and holidays.

Summary: Supervises and coordinates activities of staff engaged in cleaning and maintenance of the Garden’s premises. Trains staff in all housekeeping techniques to ensure a clean and safe environment. Assists with duties of the Manager of Facility Support and other departments in the division as needed. 

Essential Duties and Responsibilities:  

• Plans, coordinates, and prioritizes housekeeping and facility set-up efforts. Understands all area assignments for both shifts and make changes as needed. 

• Supervises, trains, and assists staff; schedules assignments, setups and adheres to deadlines, policies and procedures. 

• Provides training and daily supervision to Facility Support staff; promotes a culture of teamwork and mutual support; monitors employee’s productivity, workload and morale with the goal of promoting employee satisfaction. 

• Develops, maintains, and monitors effective inventory control and equipment maintenance programs. 

• Reviews and approves timekeeping through the Dayforce system. 

• Coaches and develops employees for success.  

• Remains alert, courteous and helpful to visitors and employees at all times. 

• Inspects completed work for conformance to standards. 

• Implements proven programs that will reduce supply cost. 

• Writes, deliver and enforce corrective action notices with Manager’s permission. 

• Reports all accidents, injuries and near-miss accidents immediately. 

• Operates all Garden equipment in a safe, responsible manner; maintains general care of tools, and equipment   Refers more serious problems to Manager.   

• Ensures that all applicable safety standards are followed: informs employees and volunteers of safety guidelines and safe working practices and routinely monitors to enforce them. 

• Meets expected attendance guidelines. 

• Behaves and communicates in a manner that promotes and fosters a culture of teamwork and cooperation, within our division and throughout the Garden, with coworkers, supervisors/managers, volunteers, visitors and employees. 

• Follows all Garden staff policies and procedures, including MBG Employee Handbook and established Safety Protocols.  

• Performs other duties as assigned. 

Supervisory Responsibilities:  This position directly supervises 1st shift employees in Facility Support role.   Oversees contract employees or as needed. 

Core Competencies: 

• Communication – Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations. 

• Collaboration – Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.  

• Accountability – Demonstrates commitment to responsibilities and adaptable to changes; Effectively prioritizes, troubleshoots and takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively, address visitor and internal colleagues’ concerns. 

• Problem Solving – Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision making process; Includes appropriate people in making decisions. 

• Stewardship – Promotes and adheres to sustainability, safety and security protocols; Fosters a culture of respect, diversity and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours. 

• Leadership: Leadership competency incorporates a cluster of knowledge, skills and abilities required for management of people, budgets and assigned business functions/operations. 

Qualifications/Experience: 

• Minimum of 2 to 4 years of housekeeping and general maintenance experience. 

• Two years prior supervisory experience; ability to effectively lead and direct a work group in managing multiple projects and provide quality results within a fast-paced mission based public attraction. Strong focus on execution. 

• Demonstrated knowledge of housekeeping practices, including floor care procedures. 

• Thorough knowledge and understanding of safety rules and regulations on use of chemicals and cleaning equipment. 

• Ability to read any special instructions and to understand label on cleaning products. 

• Working knowledge of safe operation procedures for various types of cleaning equipment. 

• Ability to develop written policies and operating procedures to ensure employee and visitor safety and reduce associated hazards. 

• Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner, answering questions regarding horticulture collection. 

• Exceptional demonstrated project management, organizational, time management skills, problem-solving and conflict resolution skills required; ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner. 

• Scheduling flexibility that allows working days, evenings, weekends and holidays.  

• Highly visitor-oriented and experience working with the public required. 

• Demonstrated ability to work collaboratively with internal team members and external organizations for the purposes of creating a commitment to common goals, prioritizing, minimizing obstacles, and executing realistic priorities in a sophisticated environment. 

• Environment is fast-paced and change is constant; individual must demonstrate highest level of professional and ethical conduct, maintain confidentiality; and possess the ability to remain calm and in control throughout all phases of the event management cycle is required. 

• Excellent organizational, time management and interpersonal skills; possessing the ability to effectively manage multiple projects simultaneously. 

• Demonstrates highest level of professional and ethical conduct; knowledge and understanding of organizational policies, procedures and systems. 

• Must be punctual, dependable, self-starter, and possess the ability to effectively multi-task and work under minimal supervision.  

• The Garden is committed to the safety and wellbeing of our employees, volunteers and guests.  All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date.  The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines.  When international travel is necessary for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required.  

• The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required. 

Education: 

•  Bachelor of Science degree in Business Administration or related field preferred. 

• An equivalent combination of skills, education and experience may be considered. 

Computer Skills:  

• Proficient experience navigating through various PC applications including, but not restricted to, Microsoft Office (i.e., Word, Excel, Outlook). 

• Solid Internet research skills.           

Language Skills: 

• Ability to communicate effectively in English (verbal and written).  

• Ability to read and comprehend instructions and information to effectively execute and achieve results.   

Mathematical Skills: 

• H.S. math aptitude; requires ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals.                

Reasoning Ability:   

• Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.   

Certificates, Licenses, Registrations:  

• Ability to possess and maintain a valid driver’s license. 

• Must have the ability to pass a background screening and motor vehicle report (MVR) to meet minimum insurance underwriting criteria. 

• Ability to obtain and maintain CPR and first aid certification (within 2 months’ after employment). 

Physical Demands: 

• Ability to lift up to 50 lbs.  (i.e., load, unload and move supplies, medium to heavy tools and equipment). 

• May be required to perform tasks at varying heights (i.e., climb ladders, etc.). 

• Ability to wear personal, protective equipment, including fall restraint. 

• Requires standing, walking, bending, stooping and reaching for extended periods of time-- 90% or more of the workday is standing on feet. 

• Ability to use buffers/shampoo equipment to clean floors if assigned. 

• Ability to learn and understand new housekeeping equipment as the industry evolves. 

• Good eye/hand coordination and good motor skills. 

Work Environment:  

• Ability to work outdoors in all weather conditions (i.e., in temperatures over 100°F as well as temperatures below 0°F, in rain, snow and other inclement weather conditions as needed). 

• Actively works hands-on with other Garden employees, at times to complete simple maintenance tasks. 

• Comfortable working in immediate proximity to general public, in a safe and friendly manner, answering questions regarding Garden facilities. 

Contacts with Individuals/Organizations inside/outside the Garden:   

• Garden employees and volunteers 

• Members/Visitors 

• Vendors 

• Contractors 

Supervisor:  

• Manager, Facility Support