Case Associate

PURPOSE:

The Jewish Board’s Youth and Family Division supports domestic violence survivors and their family members. Using a non-judgmental, trauma-informed approach, staff guide the clients to create and meet personalized recovery goals, to stabilize their families, to develop independent living skills, and to plan effectively to be able to live in a healthy and secure manner. Our work is guided by principles that emphasize the critical importance of safe and stable housing, utilize a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey. 

POSITION OVERVIEW:

The Case Associate functions as a Case Planner and provides case management, advocacy, and supportive services to survivors of domestic violence and their families residing at Transition Center. Using a trauma-informed, survivor-centered, and strengths-based approach, the Case Associate engages clients in achieving their goals, accessing community resources, and overcoming barriers to stability. Working collaboratively with clients, the Clinical Team, community partners, and government agencies, the Case Associate supports clients in securing benefits, educational and employment opportunities, and other resources that promote safety, self-sufficiency, and long-term stability.

KEY ESSENTIAL FUNCTIONS:

• Conduct routine community contacts on behalf of social workers/Case workers, including obtaining school records, medical information, and other collateral contacts.
• Conduct home visits to assess clients' living conditions, safety concerns, functioning, and independent living skills.
• Assist clients in understanding agency services and accessing available supports and resources.
• Provide structure, coaching, and guidance related to independent living skills, self-sufficiency, and daily functioning.
• Collaborate with social workers and case workers to assess client needs, develop service plans, monitor progress, and support treatment goals.
• Monitor and support child safety, family well-being, and risk reduction efforts.
• Assess and respond to the needs of individual clients and families.
• Provide supportive counseling, psychoeducation, advocacy, crisis intervention, and ongoing case management services.
• Coordinate and facilitate access to concrete services, public benefits, financial assistance programs, educational opportunities, employment services, and community resources.
• Assist clients with applications, renewals, follow-up activities, and eligibility requirements related to benefits and supportive services.
• Support clients in obtaining employment, vocational services, job readiness training, workforce development opportunities, and educational resources.
• Conduct community outreach and establish partnerships with organizations, providers, and community resources that benefit clients.
• Escort clients to medical, educational, housing, benefit, and other service-related appointments as needed.
• Facilitate educational, support, and skill-building groups on topics such as independent living skills, financial literacy, employment readiness, self-advocacy, public benefits, and community resources.
• Complete progress notes, assessments, risk assessments, incident reports, and all required documentation in a timely and accurate manner.
• Make reports to the State Central Register (SCR) when mandated by law and agency policy.
• Identify, monitor, and support high-risk families who may be at risk of abuse, neglect, or further system involvement.
• Maintain accurate and up-to-date client records in compliance with agency policies, regulatory requirements, and documentation standards.
• Engage residents in all aspects of program participation and service planning. Participate in planning and execution of special and holiday events
• Manage and maintain department databases, client records, face sheets, reports, forms, templates, and tracking systems.
• Collaborate with program staff to facilitate client admissions, transfers, and discharges.
• Ensure all required client releases of information and consent forms remain current.
• Participate in team meetings, case conferences, training sessions, and supervision.
• Provide direct support and supervision to residents within the program, including guidance, support, and crisis intervention as needed.
• Perform other duties as assigned to support program operations and client success.

CORE COMPETENCIES for the position include:

• Strong client engagement and relationship-building skills.
• Commitment to trauma-informed, survivor-centered, and strengths-based practice.
• Knowledge of domestic violence dynamics and their impact on housing stability and self-sufficiency.
• Compassion, empathy, and respect for vulnerable individuals and families.
• Patience and understanding of the recovery, stabilization, and housing process.
• Excellent verbal, written, interpersonal, and advocacy skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities, deadlines, and complex client cases.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Strong problem-solving and critical-thinking abilities.

• Ability to establish and maintain productive relationships community organizations and partners.
• Skills in facilitating workshops, groups, and educational trainings.
• Willingness and ability to work with survivors of domestic violence and families affected by trauma, mental health concerns, substance use, and housing instability.
• Cultural humility and ability to work effectively with diverse populations.

EDUCATIONAL/TRAINING REQUIRED:

• Bachelor's degree in Human Services, Social Work, Psychology, Public Administration, Housing Services, or a related field required.
• Associate degree in Human Services or a related field required; equivalent education and/or relevant experience may be considered in lieu of degree requirements.
• Experience working with vulnerable populations, including survivors of domestic violence, individuals experiencing homelessness, or families in crisis preferred.
• Bilingual candidates are strongly encouraged to apply.

COMPUTER SKILLS REQUIRED

• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Teams, and PowerPoint.
• Experience using electronic case management systems and databases.
• Ability to accurately maintain electronic records, reports, and tracking systems.
• Strong data entry and documentation skills.
• Ability and willingness to learn new software applications, agency databases, and reporting systems.

VISUAL AND MANUAL DEXTERITY

• Ability to read and interpret paper and electronic documents.
• Ability to perform data entry and maintain records in various computer systems.
• Ability to accompany clients to appointments, apartment viewings, and community-based activities.
• Ability to occasionally transport and carry files, program materials, and workshop supplies.
• Ability to engage in program activities and community-based services with clients as needed.

WORK ENVIRONMENT / PHYSICAL EFFORT

• Frequent travel within the community to escort clients to appointments
• Ability to travel to scattered-site apartments and housing locations throughout New York City and surrounding counties.
• Travel to agency headquarters, external meetings, coalition meetings, community partner meetings, trainings, and conferences as required.
• Ability to conduct apartment inspections and housing-related visits in residential settings.
• Ability to work flexible hours when necessary to meet client and program needs.
• Ability to navigate public transportation and travel independently throughout the community.

If you join us, you’ll have these great benefits:

• Generous paid time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans 
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities 
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation 
• 27/7 Accessible Employee Assistance Program  
• Life and disability insurance 

Who we are:

 The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

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