Customer Service Representative

Northwest Packaging, a TRG company and affiliate of Schwarz Partners, is currently seeking a Customer Service Representative to support our St. Paul, MN facility. The Customer Service Rep builds long-term relationships with the customers by providing product and service information and by resolving product and service issues in a timely manner. This position will work closely with the sales, accounting, CSR’s and manufacturing personnel to meet the customer’s needs.

Northwest Packaging truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

• Process orders directly received from the customer or sales rep, confirm pricing and delivery.
• Process VMI releases as well as replenishment orders from the warehouse.
• Review run qty’s replenished in the warehouse to adhere to company warehouse term policy.
• Quote re-run differential qty’s for customers as well as confirm pricing for any outside purchases required.
• Ensure all necessary layouts are handed in for order entry (CAD drawings, print layouts, any critical notes needed on production paperwork).
• Cross train and fill in during times when people are out of the office.
• Monitor hot jobs and promised jobs through production to ensure they are shipped on time.
• Work with the customer / salesperson with any changes, issues or customer inquiries.
• Take ownership of accounts under your list of accounts.
• Other additional duties as assigned.
• Working between departments, estimating, design, production.
• Neat and organized work habits.
• Relaying information and trouble shooting.

REQUIRED EDUCATION & EXPEREINCE:

• High School Diploma.

PREFERRED EDUCATION & EXPEREINCE:

• Previous corrugated customer service experience, knowledge of Amtech Encore software and spec building.

REQUIRED SKILLS & ABILITIES:

• Able to add, subtract and read fractions in all units of measure. Ability to use and read tape measure.

PREFERRED SKILLS:

• Ability to read, comprehend and translate simple instructions and translate into type for production.
• Organized and able to manage multiple projects at the same time.

PHYSICAL DEMANDS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. Typing, reaching, lifting at times under 30#’s, sitting for extended periods.

WORK ENVIRONMENT:

Must be able to multi-task in fast paced environment. Must be able to work independently and be a self starter. Must have good organizational skills and good time management.

While performing the duties of this job, the employee is frequently exposed to a regular office environment with climate control. Occasionally exposed to the warehouse area that is not climate control. The noise level in the warehouse area is usually loud.