Customer Service Representative

Indiana Box/TRG, an affiliate of Schwarz Partners, currently has exciting opportunities available for Customer Service in Greenfield, IN. The Customer Service Representative is responsible for taking and processing customer orders, addressing all customer inquiries and complaints, and estimate current items/reprice.

Indiana Box/TRG’s mission is to provide value-added solutions to the most demanding customers.

ESSENTIAL JOB FUNCTIONS:

• Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately.
• Receive and respond to customer complaints and questions and follow-up with appropriate internal personnel as required to improve customer service.
• Regular and predictable attendance.
• Maintain customer files.
• Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary.
• Fax or e-mail confirmations and other information to customers.
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Additional duties as assigned by management.

TRG REQUIRES THE FOLLOWING SKILLS AND ABILITIES:

• Application knowledge and skill for computer data entry.
• Application knowledge of products and production processes.
• Quality standards.
• Excellent communication skills.
• Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, divide in all units of measure.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Ability to work as part of a team.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.
• Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

REQUIRED EDUCATION & EXPERIENCE:

• High school diploma or GED.

PREFFERED EDUCATION & EXPERIENCE:

• Experience working in a manufacturing environment.
• Computer data-entry experience.
• Experience in the corrugated box industry.

AS AN INDUSTRY LEADER, TRG OFFERS THE FOLLOWING:

• Year-round employment for job stability.
• Paid holidays & vacation time.
• Unlimited opportunities for growth, training, and career advancement.
• A respectful, empowering, team-oriented and employee-friendly environment.

Indiana Box/TRG truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!