Order Desk - Parts Coordinator

Position: RMA Receiver / Parts Support
Schedule: MON-FRI (8:30 AM - 5:30 PM)

Duties and Responsibilities

Duties and responsibilities may include but are not limited to the following:

• Handling product returns
• Distributing RMAs (Return Merchandise Authorizations)
• Performs put away of merchandise and parts
• Identify inventory discrepancies in Service Stock
• Safely operate an order picker, reach truck, sit-down counterbalance, or powered pallet jack
• Accurately receive, transfer, and check UPC-labeled inventory using an RF scan-gun
• Assist in parts department support, receiving, and picking

Skills and Specifications

• Proficiency with Microsoft Office Applications
• Excellent communication skills (written/verbal) and interpersonal skills
• Demonstrated organizational ability and follow-through
• Demonstrated ability to work in a fast-paced, dynamic environment
• Demonstrated ability to work harmoniously in a team as well as autonomously
• Strong attention to detail
• Excellent customer service skills
• Strong sense of urgency
• Must be able to lift at least 50 lbs without assistance using proper lifting techniques and/or with the assistance of a pallet jack
• Must be able to stand and walk for extended periods of time
• Must be able to work overtime as needed

Education and Qualifications

• Minimum of a GED or High School Diploma, though an Associate's degree would be considered an asset
• Must have intermediate computer skills and be familiar with RF scan-guns
• Minimum of 3 years of relevant work experience, specifically dealing with returns and RMAs
• Minimum of 1 year of forklift experience required; certification preferred