Sales Lead (Part-Time) @ Philadelphia Visitors Center

Summary

The Sales Lead – Food & Beverage (F&B) Locations provides exceptional guest service while supporting daily food, beverage, and retail operations. This position assists the Store Director F&B and Assistant Store Director F&B in leading team members to deliver memorable guest experiences and achieve sales performance goals.

As an entry-level supervisory role, the Sales Lead F&B helps ensure operational readiness, coaches team members in real time, and supports café and marketplace operations. The Sales Lead also performs keyholder responsibilities including opening and closing procedures, higher-level transactions, and accurate cash and safe balancing.

This role blends food & beverage service, retail sales, and team leadership in a fast-paced environment focused on hospitality and operational excellence.

Key Responsibilities and Accountabilities

Leadership and Team Member Results

• Leads by example to deliver exceptional guest service and model company standards of performance and behavior.

• Supports Store Director F&B and Assistant Store Director F&B in leading the sales and café team to ensure optimal guest experiences.
• Provides real-time coaching and guidance to team members during shifts.
• Resolves guest service issues in partnership with store leadership.
• Builds strong relationships with team members to support collaboration and business results.
• Helps create a positive learning environment by modeling company core values.
• Assists leadership with daily communication, task delegation, and shift-level accountability.
• Fosters partner relationships to support business initiatives and growth.
• Actively pursues opportunities for personal development and leadership growth.
• Complies with all company personnel policies and standards.

Guest Experience and Food & Beverage Service

• Delivers outstanding guest service across food, beverage, and retail areas.
• Supports daily café operations including beverage preparation and food service.
• Ensures compliance with food safety, sanitation, and health department standards.
• Shares product knowledge and coffee expertise to enhance guest experiences.
• Maintains full knowledge of the venue, offerings, and programs.
• Ensures a clean, organized, and safe environment for guests and team members.
• Demonstrates the company’s service values in every guest interaction.

Business and Financial Results

• Supports store leadership in achieving sales, per-capita, and purchase-with-purchase goals.
• Achieves individual sales and performance expectations.
• Encourages suggestive selling and product knowledge to increase sales.
• Identifies opportunities to maximize store performance and guest engagement.
• Monitors and records daily waste to support cost control and operational efficiency.
• Maintains accurate cash handling procedures and ensures completion of register transactions.
• Supports inventory accuracy and operational efficiency through proper use of POS systems and operational tools.

Operations and Merchandising

• Performs all opening and closing procedures, including cash and safe balancing.
• Ensures store readiness including stocking, cleaning, and store recovery.
• Supports merchandising standards and visual presentation directives.
• Maintains appealing displays for food, beverage, and retail merchandise.
• Participates in company initiatives and ensures execution at the store level.
• Completes required training related to product knowledge, operations, and merchandising.
• Conducts or supports monthly health department readiness checklists.
• Responds to communication and operational needs in a timely manner.
• Ensures compliance with all loss prevention procedures.

Guest and Partner Engagement

• Demonstrates the company’s service culture in all interactions.
• Ensures all team members are delivering optimal guest service.
• Maintains compliance with company and partner dress code guidelines.
• Participates in regional and company philanthropic initiatives when applicable.

Qualifications

• Prior food & beverage, café, or barista experience preferred.
• Retail leadership, keyholder, or supervisory experience strongly valued.
• Passion for hospitality, coffee culture, and guest engagement.
• Strong communication and interpersonal skills.
• Ability to lead by example and motivate team members.
• Comfortable working in a fast-paced food and retail environment.
• Reliable, trustworthy, and able to handle keyholder responsibilities.
• Experience using POS systems and operational tools preferred.
• Food handler’s certification preferred (where required).
• Must be 21 years of age for liquor sales (where applicable).
• Flexible availability including mornings, evenings, weekends, and holidays

Work Environment and Physical Demands

• Frequent standing, walking, and active engagement throughout shifts.
• Ability to lift and move up to 40 pounds.
• Occasional reaching, climbing, kneeling, crouching, or balancing.
• Ability to perform opening and closing procedures requiring bending and lifting.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.