Site Operations Manager - ORD

Opportunity

The Data Center Site Operations Manager will be a vital member of the leadership team of the North American division of Edged Data Centers. We are looking for someone who has experience leading data center operations focused on critical infrastructure, physical security and network. The candidate must have knowledge of large-scale data centers, including state-of-the-art electrical distribution systems, emergency generation, fire alarm/suppression and site monitoring systems. The mission will be to manage uptime and safety while leveraging the maximum performance from our suppliers. Based in a broad technical knowledge, he/she will lead the day-to-day relationship in terms of planning, preparation, and field execution according to internal procedures.

The Data Center Site Operations Manager needs to be an agile, team-focused individual, with proven professionalism, who is comfortable in a rapidly changing environment. The right person is trustworthy with confidential information, highly organized, self-motivated, has excellent communication skills, can think strategically, and works equally as well independently as with a team. Edged strives to maintain smooth operations and achieves this by empowering our people, by providing autonomy and flexibility in the way we work, by developing a habit of constant, open communication, and by creating a culture of excellence, appreciation, trust, and respect.

Key Opportunities

Include but are not limited to:

• Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems (electrical, mechanical and network) supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
• Manages provisioning of data center services including colocation, connectivity, HAC services, deployment, and any additional services to be delivered to data center customers.
• Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of periodic maintenance program and maintenance calendar.
• Develop, implement, and audit local standard operating procedures, sequence of operations and maintenance standards to follow our standards and industry best practices.
• Supervise local change management processes including the review and approval of all Procedures (MOPs, SOPs, EOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers.
• Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to our performance standards and scopes of work.
• Act as primary technical and operational contact for data center customers - both as the technical lead and local point of escalation during emergency events and day to day operations. Develop knowledge of customer's core business and the business function of the customer's local datacenter operation.
• Manage technical and operational incidents, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis, and post event remediation.
• Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.
• Management of expenses and all budget, forecast and report requirements by providing capital and expense requirements and justifications.
  Support pre-sales process, including, but not limited to, conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with Edged standards and local requirements.
• Support various accreditation initiatives. 
• Maintain compliance with local health & safety standards.

Skills and Requirements

Education / Experience

• 10+ years managing engineering or technical staff
• 5+ years project/program management
• 5+ years engaging internal or external customers and working directly with them to resolve issues
• 4+ years managing multi-year budgets
• Solid and proven experience in the commissioning, acceptance and operation of mission critical systems.
• Experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as power circuit installation and power monitoring.
• Experience managing a change control environment.
• Certifications/Accreditations that will be viewed positively: ITIL v2/3/4, CDCP, AOS.
• Advance in Microsoft Office 365

Specific Skills / Abilities

• Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.
• Ability to interpret industry data center standards, policies & methodologies.
• Ability to improve performance management & critical awareness methods and implementation standards thinking out the box.
• Strong interpersonal, presentation and communication skills. 
• Strong organizational skills and detail oriented. 
• Ability to manage budgets and analyzing expenses. 
• Ability to develop Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering system.

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