Senior Corporate Infrastructure Engineer

Position Summary

As a Sr Corp Infrastructure Engineer, you will play a key role in our technical delivery team by working with the Internal IT team to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for ECI’s internal users.

Responsibilities

• Collaborate with, and act as a tier 3 escalation point for the Internal IT Team
• Provide advanced support of cloud infrastructures such as Microsoft 365/Azure, and ECI’s proprietary technologies.
• Support AI-enabled tools and initiatives by evaluating use cases, assisting with implementation, troubleshooting agents, and guiding secure, practical adoption across internal teams.
• Support information protection and compliance initiatives using Microsoft Purview, including data classification, sensitivity labeling, DLP policy administration, and governance across Microsoft 365 services.
• Develop and implement automation scripts and tools to streamline IT operations, improve efficiency, and reduce manual workload, leveraging scripting languages such as PowerShell or Python.
• Manage endpoint devices using Microsoft Intune, including configuration profiles, compliance policies, software deployment, patch management, and secure administration of corporate PCs and mobile devices.
• Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, FIDO2/(MFA) services, and zero-trust services
• Implement and manage enterprise mail platform and security systems such as Microsoft Exchange, Proofpoint Essentials or Mimecast
• Execute basic tasks on enterprise switching, routing, security, and wireless systems like VLAN changes, ACL updates, key rotations, and port reconfigurations.
• Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
• Audit undocumented environments and provide technical recommendations based on findings.
• Provide high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social engineering defense.
• Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation.
• Provide advanced support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management.
• Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades. 
• Take ownership of complex technical challenges and provide long-term fixes based on root cause analysis.
• Acting as a technical lead for small projects and maintaining accountability to delivery of scope.

Qualifications

• Bachelor’s Degree in an Information Technology related field, or 3+ years comparable experience in a technology administration role 
• Advanced knowledge of Microsoft Operating Systems, e.g., Windows Server and Windows 10/11
• Administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure 
• Experience using AI platforms and assistants such as Copilot, Claude, and ChatGPT.
• Experience developing, configuring, or troubleshooting AI agents.
• Experience in administration of e-mail platforms and security integrations such as Exchange Online, Proofpoint Essentials, and Mimecast 
• Experience in virtualization administration on platforms such as VMware vSphere and Hyper-V
• Hands-on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki 
• Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building and managing expectations.
• Highly self-motivated and directed, in a fast-paced team environment.
• Sharp attention to detail with proven analytical and critical thinking skills
• Effective time management and excellent prioritization skills  
• Able to travel for business and work beyond normal business hours when necessary.
• Able to lift and transport moderately heavy equipment such as computers, power supplies and servers more than 50lbs.

Preferred Skills

• Experience with Managed Service Providers (MSP) preferred.
• Financial Services or Life Science industry experience a plus
• Certifications in cloud services, network management or cyber-security, such as Azure Fundamentals and VCP a plus but not required.
• Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments.

Working Conditions

• Ability to work in an independent environment with moderate supervision.
• Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
• Overtime may be required to meet project deadlines (including late nights and weekends)
• Ability to travel for business and work beyond normal business hours when necessary.
• Ability to be flexible and successfully respond to multiple work pressures.
• Sitting for extended periods of time

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Lifting and transporting moderately heavy objects, such as computers and peripherals