CHG - Sales - Convention Service Manager

JOB TITLE: Convention Service Manager

DEPARTMENT: Sales

STATUS: Full-Time

JOB SUMMARY:

Convention Services coordinates all aspects of upcoming convention events after the contracting processes. The Convention Services Department is the meeting planner’s liaison to all departments related to their upcoming event.

ESSENTIAL JOB FUNCTIONS:

• Execute all BEO’s
• Must be able to stay onsite for the duration of assigned events that may include occasional nights, weekends and holidays

• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• Ability to communicate with Guests in a professional manner 
• Handle all group details relating to the Group Resume and Banquet Event Orders.
• Ensure contract specifications are met prior to the event as well as on-site.
• Organize the Reservation Process
• Ensure that payment guidelines are adhered to.

QUALIFICATIONS:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies, and procedures.
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with Team Members and Guests
• Must be at least 21 years of age
• Must have knowledge of Delphi

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree in sales or related field preferred
• Ability to communicate in English
• Must have at least two-three years’ experience in the hotel industry.
• Experience in hotel management preferred.
• Must have a working knowledge of Microsoft Office, and Delphi
• Working knowledge of Opera preferred
• Must be 21 years of age or older to apply.

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Ability to lift and move up to 50 pounds to be able to perform inspector and utility duties as needed
• Work is typically in an area which may be unusually hot, cold, noisy and may contain secondhand smoke
• Tasks performed from a sitting or non-sitting position

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).