Team Member Experience Supervisor-Human Resources

Team Member Experience Supervisor

At Sycuan, we don’t just create exceptional guest experiences, we create extraordinary experiences for our team members, too. That’s why we’re looking for a dynamic, creative, and people-first leader to step into one of the most rewarding and visible roles at our organization.

If you’re passionate about culture, engagement, and bringing people together in meaningful ways, this is your opportunity to make a lasting impact where it truly matters.

Job Purpose:

The Team Member Experience Supervisor is responsible for creating and delivering team member experience, engagement, recognition, and communication programs by developing the strategy and implementing programs to enhance the team member experience.  This person will have a strong leadership voice, a passion for creating an engaging and positive culture, and expertise in project management.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Essential Duties & Responsibilities:

• Design and implement team member experience and communication campaigns by analyzing current trends, identifying needs and securing resources.
• Serve as an internal ambassador for our culture and core values by building a genuine connection with team members and leaders.
• Works closely with Sycuan executive teams to align the team member experience programs with the leadership team. 
• Plans, organizes and manages the logistics for companywide events such as all-team meetings, team member recognition events, longevity events, community partnership events, holiday celebrations and diversity, equity and inclusion events
• Manages and leads the Team Member Experience Coordinator by training, delegating work, measuring performance and providing feedback.
• Supports human resources team to communicate and organize events such as job fairs, trainings, wellness events, safety events and other events as needed
• Subject matter expert for the internal communication mobile app; ensures app use is optimized within the departments, users are properly synced and all areas of the app are operating effectively
• Supports all app admins; responds to questions, research issues, troubleshooting and resolution.
• Main point of contact to app developers escalates complex app issues and provides resolutions to app admins and end users.
• Manages survey tool for human resources by developing and sending team member surveys, generates reports and analyzes data to identify areas of opportunity
• Interacts and communicates frequently with various departments to drive team member experience projects
• Manages internal team member digital communication screens, event calendar and social media groups
• Communicate with various external contacts and vendors including sponsor and community partners
• Manages the team member experience budget and processes invoices

Additional Duties:

• Provides ad-hoc support to leadership
• DEI committee member

Job Specifications:

Education and Experience:

Essential:

• Bachelor's degree or equivalent experience in human resources, business, hospitality, communications, marketing or related field
• Minimum of 5 years of work experience in project management, event planning, communications or related experience.
• 6 months of supervisor/leadership experience
• Experience with expense management and budgeting with intermediate Microsoft Office Suite and Canva skills
• Experience creating digital and or social media campaigns
• Event planning experience

Desirable:

• N/A

Skills and Knowledge:

Essential:

• Creative, out-of-the-box thinker
• Demonstrated ability to work independently, manage time and resources, organize and prioritize work across multiple projects, be detail-oriented and work within tight deadlines
• Proven track record of managing complex programs and projects that are accurate, on time and within budget
• Excellent oral and written communication skills appropriate for all levels of an organization
• Skilled at managing a high level of detail while working on projects/tasks
• Culturally sensitive with high emotional intelligence
• Strong presentation skills
• Able to effectively collaborate and partner with a range of internal groups
• Ability to work in a fast-paced environment
• Advanced proficiency with MS Suite
• Proficiency using creative programs such as Canva and PowerPoint
• Ability to recognize problems, collect data, analyze results and make recommendations
• Ability to manage multiple and shifting priorities

Desirable:

• N/A

Supervisory/Managerial Accountability:

Direct: Team Member Experience Coordinator

Indirect: None