Front Office Support Specialist

The Front Office Support Specialist is responsible for providing exceptional patient care and daily clinical support for a fast-paced medical practice.

Essential Responsibilities:

• Managing phone calls and messages

• Scheduling patient appointments in person and over the phone

• Checking patients in and out

• Collecting and verifying patient insurance information

• Collecting patient demographic information

• Collecting and posting payments

• Managing electronic medical records

• Facilitating correspondence between healthcare organizations

• Demonstrate phone etiquette that is accordance with FKP Standards of Behaviors

• Review and complete inbox tasks daily

• Answer and handle phone calls swiftly, answer voice mail daily

• Respond to patient concerns in accordance with established policies and standards

• Maintain cleanliness and supply inventory in lobby and work areas

• Scan medical records and patient documents

• Manual data entry

• Complies with all OSHA and HIPPA policies along with all policies and procedures established by FKP

• Demonstrates behavior that is professional and commensurate with the position and is in accordance with FKP Core Values and Standards of Behaviors

• Maintains strict patient and employee confidentiality

• Attends all mandatory staff meetings

• Other routine duties as assigned

This job description is not meant to cover or contain a comprehensive listing of tasks and responsibilities. Other duties may be assigned as needed.

Education/Experience Requirements:

High School diploma or GED, one year clinical experience preferred. Has a broad understanding of clinical operations and physician office practice. Computer skills in various applications such as MS Office Suite, PMD soft, Athenahealth and other applications/systems preferred.

Competency Requirements:

Must possess the following knowledge, skills and abilities to perform this job successfully:

• Basic proficiency in Microsoft word and Outlook

• Previous EMR use preferred

• Ability to communicate effectively and clearly with all internal and external customers

• Good business office organizational skills, detail-oriented with excellent follow-up

• Ability to juggle multiple priorities successfully

• Extremely strong organizational and communication skills 

• Works well in Teams-can work with others but flexible enough to work independently also

• Knowledge of HIPPA regulations and dedicated to adhering to all aspects

This job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures.

Regular, predictable and dependable attendance is essential to satisfactory performance of this job.