Spa - Nail Technician (On Call)

SKILLS AND QUALIFICATIONS:

Essential:

• Possess a positive, outgoing and naturally curious Personality.
• Ability to follow the OVI standards of Presentation.
• Ability to follow the OVI standards of Body Language.
• Ability to follow the OVI standards of Verbiage.
• Ability to work cohesively with other employees as part of a team.
• Legal ability to work in the US.
• High school graduate.
• Average reading, writing, and oral proficiency in the English Language.
• Ability to perform basic arithmetic.
• 10.  Must possess current state cosmetology or manicurist license.
• Qualified to perform all aspects of nail care (standard manicures, French manicures, tips & wraps, nail repair, acrylic nail application/repair, pedicures, foot/hand massage, paraffin treatments) using current techniques.
• Must demonstrate knowledge of current trends in nail care.
• Ability to work a flexible work week including weekends and holidays.
• Excellent people skills.
• Ability to direct and manage people.
• Must possess good communication skills (both written and oral) and make the guests feel comfortable during treatment.
• Ability to read and interpret documents such as memos, communication log, safety rules, operating and procedure manuals, reservation print-outs.
• Ability to interact and understand clients and employees of varied ethnic and educational backgrounds.
• 20. Ability to write routine correspondence, request reports and paperwork responsibilities.
• Ability to develop, add, subtract, multiply, divide, and calculate percentages and fractions.
• Ability to deal with and solve problems presented by applying knowledge and expertise.
• Ability to efficiently process information and prioritize tasks at hand.
  
• 24.  Ability to make decisions that are in the client's and spa's best interest.
• Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to think and respond quickly to problems at hand.
• Maintain professional appearance, behavior, integrity, and openness to guests and fellow employees.
• Be cognizant of all emergency-reporting procedures.
• Ability to remain calm and courteous in demanding and difficult customer situations.
• Ability to work evenings and weekends, when business requires.
• Willing to learn specific nail treatments offered at the spa, when training is provided by the company.
• Ability to work cohesively with other employees as part of a team.
• Ability to maintain discretion and confidentiality of all guests and pertinent hotel information.
• Great guest service skills.
• Personable and interested in the health and wellness field.

Desirable:

• Fluency in a foreign language, preferably Spanish.
• Experience in the hospitality industry in a similar position.
• CPR certification.
• Previous guest relations training.
• Minimum 3 years experience as a nail technician.

ESSENTIAL JOB FUNCTIONS:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

• Attend departmental meetings.
• Perform nail treatments at the spa.
• Perform all nail treatments according to protocol, in accordance with the accepted industry practices and shall conform to the rules and regulations of the spa, established by the company.
• Maintain a well-stocked and clean treatment environment (treatment area, locker rooms).
• Promote the spa and all services and programs.
• Lead by example and be an effective role model for guests.
• Perform additional duties as requested by spa management team.
• Have knowledge of special events taking place in the spa as well as the local area.
• Know the details of how each department in the spa operates as well as who the managers are.
• Know any departmental policies, which affect the spa and scheduling area.
• Demonstrate knowledge of property's style, practices, culture, terminology, organizational structure, and general philosophy. That Philosophy should be portrayed in the professional appearance, behavior, integrity, and openness to guest and fellow employees.
• Properly educate guests in regards to nail care and fill out a prescription card for each service given.
• Read and adhere to scheduled postings in regard to shifts and room assignments.
• Exhibit property use of product and abide by all product control guidelines.
• Be aware of appearance, promptness with appointments, quality of work and attitudes with guests.
• Use a computer system as dictated by the company.
• Maintain a clean and safe work area.
• Attend training for protocol and nail care product knowledge and meetings.
• Begin services at the time appointments are scheduled, and perform all services within the time frame established for each service given.
• Wear proper uniform and maintain a high standard in regards to personal appearance as outlined in the Employee Handbook.
• At no time will the solicitation of gratuities be tolerated.
• Have the ability to reason and determine when to terminate a service in the event it becomes unprofessional and/or uncomfortable for either party.
• Arrive at your work area at a time listed on schedule.
• Come to work as schedule
• Report unsafe conditions to management.
• Fill out a maintenance request for equipment in need of repair.
• Report accidents immediately to spa management.
• Respect guest confidentiality.
• Greet guests.
• Evaluate guest needs.
• Sanitize equipment after each guest.
• Use telephone

SECONDARY FUNCTIONS:

• Participate in additional training sessions.
• Attend and participate in all additional product/treatment training as scheduled by management.