Bell Attendant | Knob Hill Inn

Bell Attendant | Knob Hill Inn

The Bell Attendant provides professional assistance to guests during arrival and departure, ensuring a smooth and welcoming experience. This position is responsible for handling luggage, escorting guests, delivering items, and maintaining the cleanliness and organization of lobby and storage areas. The Bell Attendant supports the front office team by offering courteous and efficient service that enhances the overall guest experience.

Let’s start off with the most important part - what’s in it for you:
The Perks 
*Eligibility of perks is dependent upon job status 

• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

 “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:
Your Impact

• Greets guests upon arrival and departure with genuine hospitality
• Assists with luggage handling, storage, and delivery to guest rooms
• Provides information about hotel services, amenities, and local attractions
• Escorts guests to rooms and explains features as needed
• Coordinates with Front Desk and Valet teams for smooth guest arrivals and departures
• Responds promptly to guest requests and delivers items such as packages or amenities
• Maintains cleanliness and organization of bell stand, lobby, and storage areas
• Follows safety and security procedures when handling guest property
• Operate hotel vehicles, including shuttles, golf carts, or guest cars, to assist with guest transportation and luggage delivery as needed.

• Previous customer service or hospitality experience strongly preferred
• Ability to communicate clearly in English, both verbally and in writing
• Must possess a valid driver’s license and maintain an acceptable driving record
• Strong interpersonal skills and a professional appearance
• Must be reliable, courteous, and able to work in a team environment
• Must be able to work in a variety of conditions and varying temperatures as this role frequently floats from indoors/outdoors.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.