Parts Counter Sales

The Parts Counter Salesperson is responsible for providing exceptional service to customers and internal staff by selling, sourcing, and distributing parts in a timely and professional manner. This role requires accurate order processing, strong product knowledge, and the ability to support both walk-in and telephone inquiries. The position directly impacts customer satisfaction and the efficient operation of the service and sales departments.

ESSENTIAL JOB FUNCTIONS

• Assist retail, wholesale, and internal customers with selecting and purchasing required parts, making recommendations on related or companion items, and informing customers of specials or promotions.
• Accurately pull parts from inventory and process orders, ensuring timely fulfillment.
• Source and order non-stock parts as required, providing customers with realistic timeframes for availability.
• Answer phone calls promptly and professionally, providing accurate price quotes, availability, and product information.
• Support service technicians and outside sales staff by sourcing and supplying needed parts for ongoing work orders.
• Notify customers and service personnel when special-order or back-ordered parts are received.
• Ensure all charge sales are properly documented with customer signatures and authorization.
• Maintain current knowledge of product lines, manufacturer updates, and new part introductions.
• Document customer interactions, orders, and follow-ups in the system according to Company standards.

SECONDARY JOB FUNCTIONS

• Assist in maintaining a clean, professional, and organized parts counter and storage area.
• Participate in ongoing training programs to maintain and enhance product and system knowledge.
• Provide backup support to colleagues within the Parts Department as needed.

CUSTOMER SERVICE EXPECTATIONS

Employees in this role must:

1. Provide prompt, courteous, and professional assistance to every customer, both in-person and over the phone.
2. Demonstrate accuracy and efficiency when processing transactions and orders.
3. Effectively manage multiple customer requests, prioritizing without sacrificing service quality.
4. Proactively communicate order status, delays, or issues with honesty and transparency.
5. Maintain a professional demeanor under pressure and resolve conflicts constructively.
6. Represent the Company’s brand positively, ensuring all interactions reinforce trust and reliability.

MINIMUM QUALIFICATIONS

Education:

• High school diploma or equivalent required.

Experience:

• One (1) year of experience in a truck or automotive parts department preferred.
• One (1) year of sales or customer service experience required.

Knowledge, Skills, and Abilities:

• Ability to read, interpret, and follow written and verbal instructions.
• Strong verbal and written communication skills.
• Basic math proficiency and ability to operate calculators and computer systems.
• Ability to learn and use inventory management software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and multitasking skills with attention to detail.

WORKING CONDITIONS / PHYSICAL DEMANDS

• Must be able to remain on feet and move throughout the parts department for 6–8 hours per shift.
• Regularly required to climb ladders, reach overhead, bend, kneel, crouch, and handle parts of various sizes.
• Must be able to lift up to 50 pounds frequently and up to 70 pounds occasionally.
• Will be exposed to noise, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials when working near the service department.
• Personal protective equipment (PPE) must be used as required by Company policy.