IT Services (Help desk) Intern

Job Summary:

The IT Services Intern will help provide Level 1 Help Desk and technical support for customers by troubleshooting and resolving IT-related issues involving workstations, servers, networks, and cloud-based systems. Assist users via phone and help desk platforms, diagnose technical problems, install and configure hardware and software, and support employee onboarding activities. Maintain and support Microsoft Windows Server and workstation environments, Microsoft Office and Microsoft 365 applications, and remote monitoring tools. 

Responsibilities & Duties:

• Focus on alert enhancements for monitoring; partnering with the team
• Resolving IT support requests via phone / helpdesk
  - Answering  questions regarding workstation/sever/networks 
  - Gathering and analyzing data to diagnose problems
  - Supporting onboarding process of new customer or existing customer new employees
  - Installing software and hardware as needed

Requirements:

• High school diploma or equivalent; pursuing an Associate's or Bachelor's degree in an IT-related field.
• Practical experience working in a LAN/WAN environment is desirable.
• Experience installing and removing software on desktop or laptop computers.
• Must be 18 years or older with a valid driver's license and a good driving record.
• Strong customer service skills with the ability to handle complaints and troubleshoot IT issues.

This role is ideal for students pursuing an IT degree who have basic experience in LAN/WAN environments, software installation, and are eager to gain hands-on experience in IT operations.