Window Service Technician

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

PURPOSE

Under some direct supervision, the Window Service Technician is an intermediate-level position and is responsible for conducting troubleshooting, warranty repairs, and diagnostics for the window division. Performs duties under the direction of the Window Department Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Locates sources of problems using in-field observations, along with direction from builders and homeowners.
• Carries out warranty repairs and adjustments tied to the manufacturer's warranty.
• Work with their manager to ensure proper invoicing, manufacturer rebates, and job statuses are documented and executed.
• Provide outstanding customer service.
• Manage the window warranty area of the warehouse.  Needs to control inventory in parts in the area.
• Maintains technical knowledge by attending educational workshops; reviewing technical publications, and establishing personal networks. 
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations. 
• Contributes to team effort by accomplishing related results as needed.
• Other duties may be assigned

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED).
• 2 - 5 years of related experience
• Or equivalent combination of education and experience.
• High level of knowledge of window installation, operation, and service.
• Valid driver’s license

COMPETENCIES

• Ethical Conduct
• Problem Solving/Analysis
• Technical Capacity
• Attention to detail
• Knowledge of industry safety practices
• Knowledgeable in the use of a variety of hand and power tools
• Reasoning Ability-Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.
• Outstanding time management and organizational skills.

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work flexible hours including over time as needed.
• Required to perform work in customer's homes and at job sites.
• Primarily work out of a company-provided service van.
• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
• Comfortable working on ladders.
• Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception
• Ability to work in a variety of weather conditions. Working outdoors will be a regular part of this role.
• Occasionally exposed to high, precarious places and vibration.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.