Customer Service Rep- Part Time/Seasonal - Retail Stores

Customer Service Representative – Retail Stores

Position Summary

Sensaria is seeking a customer-focused, detail-oriented, and solutions-driven Customer Service Representative to join our team. This role serves as the primary point of contact for customers, providing exceptional service and support throughout the order lifecycle. The Customer Service Representative is responsible for responding to customer inquiries, processing orders, resolving issues, and partnering with internal departments to ensure a seamless customer experience.

The ideal candidate is an excellent communicator who thrives in a fast-paced environment, enjoys building relationships, and is passionate about delivering world-class customer service. This role is part-time and seasonal, the schedule for this role are Mon-Fri at our Scotts Valley, Retail Store; 

Essential Duties & Responsibilities

Customer Support

• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Respond promptly and professionally to customer inquiries regarding products, orders, pricing, shipping, and account information.
• Provide accurate information and timely follow-up to ensure customer satisfaction.
• Build and maintain positive relationships with customers through exceptional service and communication.

Order Management

• Enter, review, and process customer orders accurately and efficiently.
• Monitor order status and proactively communicate updates, delays, or changes to customers.
• Coordinate with production, operations, logistics, and other internal teams to ensure timely fulfillment.
• Assist customers with order modifications, cancellations, and special requests when appropriate.

Issue Resolution

• Investigate and resolve customer concerns, complaints, and order discrepancies.
• Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
• Identify opportunities to improve customer satisfaction and operational efficiency.

Administrative Support

• Maintain accurate customer records and documentation within company systems.
• Generate reports and provide administrative support as needed.
• Assist with special projects and departmental initiatives.
• Adhere to company policies, procedures, and service standards.

Qualifications

Education & Experience

• High School Diploma or GED required.
• Associate's degree preferred.
• 1–3 years of customer service, customer support, account management, or related experience preferred.
• Experience in a manufacturing, printing, production, or fulfillment environment is a plus.

Knowledge, Skills & Abilities

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Experience working with ERP, CRM, or order management systems preferred.
• Ability to work independently and collaboratively within a team environment.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to occasionally lift up to 20 pounds.
• Ability to communicate effectively in person, by phone, and electronically.

Core Competencies

• Customer Focus
• Communication
• Accountability
• Teamwork & Collaboration
• Problem Solving
• Adaptability
• Attention to Detail
• Time Management